Communication Service Providers

Visibility, control and automation on a Smarter PlanetIBM Service Management for Communication Service Providers helps deliver service assurance, resilient storage and asset lifecycle management.

Overview

IBM Service Management for Communication Service Providers helps turn information into actionable insights to…

  • Assure high quality service to customers; helping with retention of customer base
  • Provide visibility and control of mobile network passive infrastructure
  • Drive operational cost reductions and staff productivity
  • Accelerate and simplify the deployment of a complete cloud services environment

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Service Assurance

Communication service provider (CSP) customers want uninterrupted coverage, higher call quality and few, if any, dropped or failed calls. With service assurance solutions from IBM, CSPs can manage network performance and improve service quality while reducing costs through process automation and operational efficiencies. IBM Tivoli Netcool Network Management provides real-time event management, network discovery, network monitoring and network configuration/compliance.

Event / Fault Management

Correlate, aggregate and prioritize events from various domains to improve mean-time-to-recovery (MTTR).

Configuration Management

As CSPs deploy new content-based services, they need to configure those services and underlying infrastructure quickly and accurately. IP infrastructure simplifies this, but extended delivery chains introduce complexities, and existing infrastructure remains a challenge.

Performance Management

Offers complete, real-time view of critical performance metrics to manage efficiently multi-vendor, multi-technology

Service Quality Management

Enforce policies for service quality and traffic prioritization to deliver optimized service within agreed service levels. Proactively manage both service quality and the customer experience based on the analysis of information from the network, service, IT, transactional and operational data sources

  • IBM Tivoli Netcool Service Quality Manager Helps proactively manage both service quality and the customer experience based on the analysis of information from the network, service, IT, transactional and operational data sources

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Endpoint Management

IBM Endpoint Manager helps Managed Service Providers accurately manage endpoints across widely distributed environments. The solution provides centralized control and visibility for diverse operating systems and devices, from network-attached servers and desktops to Internet connected laptops and mobile devices. It also supports multiple enterprise customers per server with multitenant capabilities.

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Intelligent Site Operations

Intelligent site operations for telecommunications from IBM helps you instrument management of your mobile network passive infrastructure and integrate it with active network management. This can help improve your operations and services, reduce operating and energy costs, increase revenue streams and help you better manage your energy footprint.

  • Solution Brief: Intelligent site operations for telecommunications (PDF, 118KB)
  • Tivoli Netcool/OMNIbus operations management software enables around-the-clock administration and automation.
  • IBM Maximo® Asset Management software, provides comprehensive asset lifecycle and maintenance management on a single, unified platform
  • IBM TRIRIGA provides a single system to manage the life cycle of facilities. It delivers business analytics, critical alerts and automated processes to increase visibility, control & automation of real estate management, capital projects, space management, facility maintenance and energy management. IBM TRIRIGA provides an integrated workplace management system to increase operational, financial and environmental performance of facilities.

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Enterprise Asset Management

IBM Service Management includes Enterprise Asset Management solutions for greater visibility and better control of assets while achieving higher levels of asset performance through increased availability and reliability.

Building Management and Facility Optimization can make buildings environmentally and economically smarter by using less water and energy, producing less waste and by creating operations that are efficient, accountable and fully utilized. Through integration of energy and asset management, smarter buildings can provide lower operating costs, reduce energy usage by up to 40% and reduce building maintenance cost by up to 30% while saving up to 30% of water usage.

Real Time Asset Location

IBM Service Management provides complete visibility of an organization’s total enterprise assets in real time and enables an organization to improve asset utilization and employee productivity by providing the current location of existing resources.

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Storage Management

IBM Service Management provides customers solutions with visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.

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Cloud Service Provider

The IBM Cloud Service Provider Platform helps communications service providers accelerate and simplify the deployment of a complete cloud services environment. It expedites the launch of new cloud-based services enabling communications service providers to quickly and cost-effectively create, manage and monetize public and private cloud services.

SmartCloud Foundation

IBM’s SmartCloud Foundation helps deliver visibility, control and automation to companies by a highly automated, dynamic alternative for the acquisition and delivery of IT services. It offers massive scalability and collaboration capabilities within organizations and across partner ecosystems, ability to deploy new services with greater speed and with minimum capital investment.

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