IBM Service Management for Communication Service Providers helps turn information into actionable insights to…
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Communication service provider (CSP) customers want uninterrupted coverage, higher call quality and few, if any, dropped or failed calls. With service assurance solutions from IBM, CSPs can manage network performance and improve service quality while reducing costs through process automation and operational efficiencies. IBM Tivoli Netcool Network Management provides real-time event management, network discovery, network monitoring and network configuration/compliance.
Event / Fault Management
Correlate, aggregate and prioritize events from various domains to improve mean-time-to-recovery (MTTR).
As CSPs deploy new content-based services, they need to configure those services and underlying infrastructure quickly and accurately. IP infrastructure simplifies this, but extended delivery chains introduce complexities, and existing infrastructure remains a challenge.
Offers complete, real-time view of critical performance metrics to manage efficiently multi-vendor, multi-technology
Service Quality Management
Enforce policies for service quality and traffic prioritization to deliver optimized service within agreed service levels. Proactively manage both service quality and the customer experience based on the analysis of information from the network, service, IT, transactional and operational data sources
IBM Endpoint Manager helps Managed Service Providers accurately manage endpoints across widely distributed environments. The solution provides centralized control and visibility for diverse operating systems and devices, from network-attached servers and desktops to Internet connected laptops and mobile devices. It also supports multiple enterprise customers per server with multitenant capabilities.
Intelligent Site Operations
Intelligent site operations for telecommunications from IBM helps you instrument management of your mobile network passive infrastructure and integrate it with active network management. This can help improve your operations and services, reduce operating and energy costs, increase revenue streams and help you better manage your energy footprint.
Enterprise Asset Management
IBM Service Management includes Enterprise Asset Management solutions for greater visibility and better control of assets while achieving higher levels of asset performance through increased availability and reliability.
Building Management and Facility Optimization can make buildings environmentally and economically smarter by using less water and energy, producing less waste and by creating operations that are efficient, accountable and fully utilized. Through integration of energy and asset management, smarter buildings can provide lower operating costs, reduce energy usage by up to 40% and reduce building maintenance cost by up to 30% while saving up to 30% of water usage.
Real Time Asset Location
IBM Service Management provides complete visibility of an organization’s total enterprise assets in real time and enables an organization to improve asset utilization and employee productivity by providing the current location of existing resources.
IBM Service Management provides customers solutions with visibility, control and automation of all aspects of protecting data, managing storage infrastructure and resources, and controlling the information lifecycle.
Cloud Service Provider
The IBM Cloud Service Provider Platform helps communications service providers accelerate and simplify the deployment of a complete cloud services environment. It expedites the launch of new cloud-based services enabling communications service providers to quickly and cost-effectively create, manage and monetize public and private cloud services.
IBM’s SmartCloud Foundation helps deliver visibility, control and automation to companies by a highly automated, dynamic alternative for the acquisition and delivery of IT services. It offers massive scalability and collaboration capabilities within organizations and across partner ecosystems, ability to deploy new services with greater speed and with minimum capital investment.
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IBM Service Management
... for Communications Service Providers
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…for providers of next-gen communication services