IBM Best Practices and Services

IBM Service Management is built on IBM and industry best practices. You can leverage IBM's worldwide practical experience from proven consulting services to maximize your current investments and enable the implementation of IBM Service Management in your environment.

IBM has extensive experience helping customers implement solutions by applying best practices from Information Technology Infrastructure Library (ITIL V3), enhanced Telecomm Operations Map (eTOM), Control Objectives for Information and related Technology (CoBIT) and Capability Maturity Model Integrated (CMMI) in customer environments.

IBM can help you automate at the pace right for your organization. You may choose to start with your most labor intensive tasks such as backup and recovery, provisioning, deployment and configuration of resources. You can maximize your current investments by relying on the worldwide practical experience, deep technical skills and proven consulting services, gained from successful engagements offered by IBM and our Business Partner ecosystem.

Some examples of how you can leverage IBM best practices include:

IBM Tivoli Unified Process Composer - provides detailed documentation of IT Service Management processes based on industry best practices, enabling users to significantly improve their organization's efficiency and effectiveness.

IBM Tivoli Unified Process - the first navigational tool to provide the "how-to" for customizing and implementing best practices for mapping, modifying and improving IT processes. This is the first-ever solution to prescribe specific actions for ITIL through tool mentors that help you improve IT processes integration.

Open Process Automation Library (OPAL) - an easy to access online ecosystem for sharing best practices and new capabilities. IBM is working with numerous business partners to expand Tivoli products with automation packages containing workflows for automating common IT processes, such as monitoring, application management, security, orchestration and provisioning. You can access these automation packages at http://www.ibm.com/software/tivoli/opal/

IBM Global Services - Customized services from IBM around the new IT Service Management solutions, as a natural extension of IBM's move to asset-based services. This hybrid software-services delivery model speeds the development and deployment of software and services to solve specific business problems, combining software code, intellectual property and best practices accumulated by IBM Global Services and their work with customers. Examples of services include:

• Innovation Workshops
• Infrastructure Services Readiness Engagement
• IT Service Management Design
• Implementation Services

System Integrators and Business Partners - an ecosystem of worldwide System Integrators and Business Partners who can leverage IT Service Management to complement their existing best practices or solution offerings, and can offer services such as:

• Readiness Assessments
• ITIL Process Design
• Consulting and Outsourcing Services
• Implementation and Deployment Services

• IBM Tivoli Unified Process Composer

  Provides detailed documentation of IT Service Management processes based on industry best practices. Offers detailed content and tooling to enable content customization, extension, and publishing.

• Library
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• IBM Service Management
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• Server, Network and Device Management
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