IBM Tivoli Consulting

Cloud and Data Center Optimization

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IBM Fastpath for Virtualization Optimization

Fastpath Offering – 20 days plus 48 hrs of remote assistance

  • This services offering will provide the installation and configuration for IBM virtualization optimization. It includes the creation of a full-scope product plan for implementing production-ready environments of each product, as well as training and technical enablement to insure continued results and return on investment.

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IBM Service Delivery Manager

QuickStart 20 days

  • This service offering helps you to properly plan and install IBM Service Delivery Manager in a limited environment using best practices to help achieve your cloud computing objectives and move to next phase of deployment.

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IBM SmartCloud Provisioning

QuickStart Services 5 days

  • This services offering will deliver a single, production-ready, IBM SmartCloud Provisioning instance into your environment. Documentation and handover to your systems administration personnel are also included. When completed you will be able to reliably and rapidly deploy Virtual Machines, saving time and effort via highly automated operations and a self-service interface

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IBM SmartCloud Provisioning and SmartCloud Monitoring

Quickstart Services – 1.5 days

  • This offering helps you to quickly install IBM SmartCloud Provisioning and IBM SmartCloud Monitoring, a true infrastructure-as-a-service solutions, to easily build and rapidly scale private cloud environments while providing visibility and control over the environment for true cost savings and optimized performance.

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IBM Tivoli Application Dependency Discovery Manager

QuickStart Services 10 Days

  • This offering helps you to rapidly install and implement IBM TADDM in a non-production environment for rapid discovery of IT environments, including configurations and run-time dependency, for use in initiatives such as Change Management, ITIL and Sarbanes-Oxley. Provide an enterprise deployment architecture sufficient for the scale and scope of activities you have identified. Install and tune Tivoli Application Dependency Discovery Manager for optimum performance in your non- production environment.
 

Deployment Services 30 Days

  • This service offering helps you properly plan and begin your installation of Tivoli Application Dependency Discovery Manager. We will assist you with developing a deployment architecture diagram, deployment of a test and production-ready domain environment and demonstrate key use cases.

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IBM Tivoli Configuration Manager

Upgrade 5 days

  • This offering helps develop an upgrade plan for an existing IBM Tivoli Framework and IBM Tivoli Configuration Manager environment to the latest levels. The result is reduced implementation time.

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IBM Tivoli Endpoint Manager

QuickStart 5 days

  • This offering helps customers with fewer than 7,500 endpoints in 15 locations to quickly install and optimize an IBM Tivoli Endpoint Manager deployment including server, agents and relays. This is a precursor to implementation of systems lifecycle or security functionality on the Tivoli endpoint Manager platform.
 

Lifecycle Management Services 5 days

  • This offering helps customers to accelerate best practice implementation of the core Tivoli Endpoint Manager Lifecycle Management solutions including Windows patch management, asset discovery, software distribution and/or power management. This service is incremental to the platform deployment service and provides assurance that you are leveraging the platform for full value.
 

Advanced Lifecycle Management Services 10 days

  • This offering helps customers to accelerate best practice implementation of the core Tivoli Endpoint Manager Lifecycle Management solutions including Unix/Linux patch management, OS provisioning and DSS software asset management. This service is incremental to the platform deployment service and provides assurance that you are leveraging the platform for full value.
 

Security and Compliance Services 10 days

  • This offering helps customers accelerate the implementation of the Tivoli Endpoint Manager security and compliance solutions. This service is incremental to the platform deployment service and provides assurance that you're leveraging the platform for full value.
 

Expert Assistance Services duration varies (100, 300, 600 hours)

  • This variety of packaged offerings helps customers with the implementation of Tivoli Endpoint Manager. There are three sizes of packages available based on your requirements. You may choose from the possible activities and services available or customize the services as you see fit to meet your needs.
 

Tivoli Configuration Manager to Tivoli Endpoint Manager Migration Assistance 4 days

  • This services offering will provide migration assistance services for your existing IBM Tivoli Configuration Manager environment to Tivoli Endpoint Manager. This consulting engagement provides assistance in performing the migration assessment and planning.

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IBM Tivoli Endpoint Manager for Software Use Analysis

QuickStart – duration varies

  • This offering helps you to setup SwKBT instance for catalog management and extend ISV catalog with coverage for custom software installation. SwKBT instance is the central catalog management system for TEM SUA and TADd offerings.

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IBM Tivoli Provisioning Manager

Bundled Services 15 Days

  • Launch your IBM Tivoli Provisioning Manager deployment the right way from the start. Engage IBM's deep expertise to put your project on the right track. This offering helps to ensure implementation success, realize rapid time to value and achieve your business objectives and move you to next phase of deployment.

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IBM Tivoli Provisioning Manager for Software

QuickStart 5 days

  • This offering helps you install and configure IBM Tivoli Provisioning Manager for Software including the software package editor, perform hardware and software discovery using signature files, configure and provision a simple software product to demonstrate the distribution process.

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IBM Tivoli Service Automation Manager

Deployment Services 36 Days

  • Prepare yourself for the successful implementation of IBM Tivoli Service Automation Manager by engaging our Services team to conduct planning, define the architecture, and perform the initial deployment of IBM Tivoli Service Automation Manager to start managing your virtualized infrastructure in a pre-production environment. This offering includes transfer of information to your team gain skills so you can move to the next step of your implementation.

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IBM Tivoli Service Request Manager

Integration Services 15 Days

  • IBM Tivoli Software Services team, through their professional services engagement, offers a bi-directional exchange of incident/ticket information between Tivoli Service Request Manager (TSRM), and SAP's Solution Manager service desk, allowing seamless incident management across different groups within a service support organization.
 

Architecture/Business/Process Mapping 27.5 Days

  • This service offering consists of three components in which we will provide the detailed deployment architecture, implementation planning, and business/process mapping necessary for the IBM Tivoli Service Request Manager implementation. Focus is on processes within the organization and establishing the technical foundations critical to rolling out Tivoli Service Request Manager.

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IBM Smart Cloud Control Desk

Executive Dashboard Offering – 11 days

  • This offering gathers the business requirements for an SCCD Executive Dashboard. From those requirements, an Executive Dashboard Solution Design Document is drafted to meet your full Dashboard requirements. Also, an initial Dashboard is created in your development environment from a library of standard Dashboard elements.

Incident Management Focus QuickStart Offering – 25 days

  • This offering utilizes the Best Practices of ISST for the implementation of IBM SmartCloud Control Desk to conduct planning, define the architecture, and perform the initial deployment of Incident Management in a pre-production environment. This offering focuses on the technology within the client organization and establishing the technical foundation critical to rolling out IBM SmartCloud Control Desk for ITIL V3 Incident Management.

Service Catalog QuickStart Offering – 11 days

  • This IBM SmartCloud Control Desk service offering utilizes IBM Best Practices to provide the low cost deployment of a production-ready Service Catalog in both a production environment and a pre-production environment. It installs the Service Catalog entries that are packaged in the Service Catalog Content Pack. The offering provides a simple, fast and economical way for a customer to deploy an initial Service Catalog into production and a way to learn how to extend the Service Catalog by adding new entries to it.

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IBM Tivoli Workload Scheduler

Migration Services 5 days

  • This five-day onsite offering assists the customer in migrating TWS v8.2.x Master Domain Manager to TWS v8.4. It also provides guidance for deployment of agents in a customer environment, as well as providing knowledge transfer and best practice.
 

QuickStart Services 10 days

  • Assistance from Tivoli experts working side-by-side with your IT team in the installation and configuration of Tivoli Workload Scheduler within your pilot environment.

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Service Delivery and Process Automation

A comprehensive list of Service Delivery and Process Automation related courses can be found on the Tivoli Software Training site

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