IBM Tivoli Software Services team, through their professional services engagement, offers a bi-directional exchange of incident/ticket information between Tivoli Service Request Manager (TSRM), and SAP’s Solution Manager service desk, allowing seamless incident management across different groups within a service support organization.
This service offering consists of three components in which we will provide the detailed deployment architecture, implementation planning, and business/process mapping necessary for the IBM Tivoli Service Request Manager implementation. Focus is on processes within the organization and establishing the technical foundations critical to rolling out Tivoli Service Request Manager.
This offering helps to ensure implementation success, realize rapid time to value and achieve your business objectives and move you to next phase of deployment.
This offering is for test center customers who need to ensure that complex test environments match complex production environments to ultimately save time, resources and money. This offering helps you to quickly install IBM Tivoli Provisioning Manager for test center automation using best practices to help achieve your ESM objectives.
This services offering helps customers get Tivoli Provisioning Manager up and running quickly in order to reduce server build time and the amount of time IT Operations has to spend diagnosing complex errors so they can focus on more important tasks.
This offering helps you quickly install an IBM Tivoli Provisioning Manager Server in order to perform Citrix server provisioning. Using best practices, it will help you achieve your ESM objectives while establishing the foundation for your Service Oriented Architecture.
This offering helps you to rapidly install and implement IBM TADDM in a non-production environment for rapid discovery of IT environments, including configurations and run-time dependency, for use in initiatives such as Change Management, ITIL and Sarbanes-Oxley. Provide an enterprise deployment architecture sufficient for the scale and scope of activities you have identified. Install and tune Tivoli Application Dependency Discovery Manager for optimum performance in your non- production environment.
This service offering helps you properly plan and begin your installation of Tivoli Application Dependency Discovery Manager. We will assist you with developing a deployment architecture diagram, deployment of a test and production-ready domain environment and demonstrate key use cases.
