IBM Tivoli software solutions for IT and Business Roles

Managing Business Infrastructure: What’s your role?

The economy is challenging every industry to improve performance and be more efficient. How well are you managing your business infrastructure? IBM Tivoli focuses on software solutions that address the needs of IT and Business roles responsible for infrastructure -- specifically service management, security and asset management.

The Service Management Resource Center (SMRC): Critical Success Factors for IT Professionals

Access a wide range of resources to improve your role’s performance and effectiveness. We compile and continually update content from a wide range of sources, serving your key business role and requirements. White papers, demos, analyst reports – we have experts and your peers discussing how to invest smartly to manage business infrastructure for today and tomorrow. The four business roles that are featured in this center are:

Operations Management and Systems Administrators

Key to Service Management, you ensure availability, performance and optimization of the IT infrastructure, supporting networks, systems and applications. You manage and configure new implementations, and develop processes and procedures for ongoing management of the environment.

Security Management

You support the processes that fall under ITIL IT Security Management, including network architecture design, bandwidth management, virus scans, and troubleshooting. You establish and manage your organization’s security policy including user provisioning, protecting information, monitoring system security, and auditing for regulatory compliance.

Production, Delivery and Facilities Management

You are responsible for asset management, optimally balancing the often conflicting goals of controlling costs, mitigating risk and improving quality and quantity. You ensure the efficient operation and effective management of critical assets including production, delivery, transportation and facilities.

Communication Service Providers

You oversee the network — ensuring the availability, performance and successful delivery of services such as voice, high-speed data, video on demand and wireless short message service (SMS), etc. You manage, maintain & improve the availability, performance and quality of a service provider’s revenue generating network. You also manage your customer’s experience using & interacting with the service provider’s network and services.

Learn how IBM Tivoli software solutions can help you manage business infrastructure. Register once to access all the resources at the Service Management Resource Center (link resides outside of ibm.com)

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