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Meeting service level agreements (SLAs) is difficult when the demands on IT are growing and budgets are shrinking. Service level management helps you automatically prioritize work in alignment with your business goals, communicate status to relevant IT and business staff, and plan future investments. But how can you actually start to implement-and maintain-an effective service level management solution?
When you read the IBM service level management white paper, you will be able to leverage the expertise and best practices that IBM has developed from many service level management deployments. This 12-page white paper offers detailed recommendations for:
- Planning for service level management-identifying goals, stakeholders, scope and plan of attack.
- Implementing service level management-defining business services, creating role-based information and enabling ease of evolution for IT operations.
- Administering service level management-maintaining business views, and creating and updating dashboards.
Avoid common mistakes and position your organization to deploy service level management initiatives that will succeed-and deliver substantial efficiencies and benefits to the business. Please download the IBM service level management white paper today.
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