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People. Processes. Technology. Information. These are essential building blocks to create a successful IT infrastructure in today's fast-paced, service-focused marketplace. Business thrives when you achieve an optimal intersection of all four IT building blocks. But when there are problems-such as lapses in server performance, sluggish data circulation and inefficient resource management-service levels are compromised, and efficiency, productivity and profitability decline. Now, more than ever before, the resilience and stability of your IT infrastructure are crucial to the success of your company. Today's IT organizations increasingly rely on proven best practices, such as those outlined in the Information Technology Infrastructure Library (ITIL), as the framework on which to build a management infrastructure that delivers business-critical IT services.
This executive brief explains how IBM can help your company leverage ITIL and introduces IBM's vision for IT service management implementation. In addition, it outlines the specific resources IBM has developed to help make ITIL actionable, including:
- IBM Process Reference Model for IT.
- IBM Tivoli® Unified Process.
- IBM Tivoli Change and Configuration Management Database.
- IBM Tivoli Process Managers.
- Enhanced IBM Tivoli Infrastructure Management products.
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