Integrated Service Management & Security. Resource Center. From Analyst reports to white papers. Learn more about Integrated Service Management from IBM

Take advantage of our library assets on Service Management & Security according to the industries of your interest.

Access the most valueble information on Service Management & Security according to each industry. Banking, Insurance, Chemicals and petroleum, Energy and utilities, Retail. Enjoy the reading.




Banking

Chemicals and petroleum

Retail
Insurance

Energy and utilities



Banking


Solution Brief


Web sites and their applications are high-focus targets for hackers because they provide a direct route to corporate or personal data.Financial organizations need to be certain that confidential corporate and personal data is protected from internal and external threats—as abest practice and to meet ever-evolving regulatory compliance requirements. A network, systems, applications or data breach could damage you legally, financially and institutionally.


IBM offers a broad, dynamic, life-cycle view of an identity that recognizes its diverse moving parts and better positions organizations to incorporate the technology and processes of the identity management systems into the surrounding business.

White Paper


In this whitepaper we briefly discussed the need for better risk management techniques for the smarter planet which is increasingly more instrumented and connected, becoming increasingly riskier for financial institutions to do business in, and hence presents an imperative for financial institutions to use better techniques for risk assessments and to better leverage those assessments in their business operations. We discussed a roadmap for maturity in risk management and the imperative for integrated risk management for improved quality of risk management and lower costs.


This white paper describes how IBM Tivoli software and IBM Rational software can help financial organizations institute the appropriate IT governance, risk and compliance (GRC) controls to demonstrate their compliance with regulatory and audit requirements in five key areas.



Insurance


Solution Brief


IBM Service Management can help you overcome the roadblocks to innovation by providing you the visibility, control and automation you need to answer the challenges of providing financial services in today’s competitive marketplace.

White Paper


This white paper describes how IBM Tivoli software and IBM Rational software can help financial organizations institute the appropriate IT governance, risk and compliance (GRC) controls to demonstrate their compliance with regulatory and audit requirements in five key areas.



Chemicals and petroleum


Brochure


This brochure shows how IBM Maximo for Oil and Gas can help oil and gas companies boost operational intelligence through standardization, convergence, collaboration, and the adoption of better operational practices.

Solution Brief


Integrated Service Management offers a unified solution that can provide chemicals and petroleum organizations with a way to understand and control how their systems are operating and meet demanding security and compliance requirements.


Integrated Service Management solutions for chemicals and petroleum from IBM offer a unified approach that can boost production and lower costs across your value chain. The key: optimizing management and performance of assets and infrastructure by integrating data across siloed systems.


IBM Enterprise Asset Management for oil and gas enables a collaborative environment for chemicals and petroleum companies, providing the right level of visibility and transparency into status, data and information about asset condition, performance and reliability processes.

White Paper


This white paper illustrates how integrated information can enable the critical capabilities demanded by modern enterprises. It also provides examples of how leading organizations in manufacturing environments have achieved significant business value by implementing these solutions.


In November, 2010, IBM convened more than 1200 clients, business partners, and IBMers to the Smarter Industries Symposium (SIS) in Barcelona to share their stories of building a Smarter Planet. Today, this industry-specific report shares the insights, challenges, and triumphs of those attendees. The industry reports demonstrate the common goals of every industry as they get smarter, and the opportunities for each industry to learn from adjacent industries.


This paper outlines comprehensive and industry-leading security solutions that can be leveraged for end-to-end enterprise security across multiple platforms. These solutions include: IBM Tivoli Identity and Access Assurance, IBM Tivoli Data and Application Security and IBM Tivoli Security Management for z/OS. They facilitate the protection of users, data, applications and platforms across the organisation.


This report examines the latest threat trends including vulnerabilities, exploits and active attacks, viruses and other malware, spam, phishing and malicious web content present in the software domain. Moreover, it also offers recommendations to the customers and the general public about different ways of tackling emerging and critical threats. Information related to the delivery of security content enables IBM customers to stay protected from these threats.



Energy and utilities


Case Study


Consolidated across 200 fragmented business units to standardize its business processes. This produced more efficient operations and an estimated $7 million savings in annual operating costs.

Solution Brief


Integrated Service Management for Energy and Utilities provides foundational capabilities of visibility, control, and automation that help utilities manage intelligent meter networks, mitigate security risk, and optimize work and asset lifecycle management.


IBM Maximo® Asset Management takes the power, performance and possibilities of asset management to an entirely new level. Built on a service-oriented architecture (SOA), Maximo Asset Management provides a single software platform that delivers a comprehensive view of all asset types—production, facilities, transportation and IT. This holistic perspective allows you to see your assets across your enterprise, and to help identify the untapped potential within them.


Today’s intelligent utility network is different from the communication infrastructure of the past. It is digital, high speed, two-way and increasingly populated with IP enabled distributed devices. The number of endpoints is exploding—expanding network coverage from the substation into the home or business. The IBM® Intelligent Metering Network Management solution can help your utility company manage complex networks and IP enabled devices deployed to support smart grid and smart metering projects.


As utilities implement smart grid initiatives, the prevalence of IP-enabledand other networked devices on the distribution and transmission net-work is a new and evolving security risk. Security solutions for smartmetering from IBMaddress traditional security challenges and new exposures with tools for identity and access management, business-basedsecurity policy management, regulatory compliance and risk management.


To achieve higher corporate performance—whether measured in terms of shareholder value, revenue growth, profitability or customer satisfaction, companies are adopting more sophisticated asset management approaches that make it possible to manage diverse and often widely dispersed assets with a single, more easily scaled and deployed system. They are recognizing that maximizing the value of asset investment is a responsibility that reaches from the mechanic in the plant or the inspector on the transmission line all the way to the executive suite, where enterprise-wide asset management strategies are taking hold. Executives across the globe are finding new roles and responsibilities emerging for various parts of the energy value chain.


The IBM Intelligent Utility Network (IUN) is IBM’s instantiation of the “smart grid,” providing solutions that can enable new business models. The IUN provides a roadmap for processes, technology, and business partners, empowering utilities with an IP-enabled, continuous sensing network which overlays and connects a utility’s equipment, devices, systems, customers, partners and employees. The IUN enables on-demand access to data and information which can be used to help better manage, automate and optimize operations and processes throughout the utility.


This paper describes the IBM Intelligent Metering Network Management, a software solution that provides capabilities to collectively manage many linked devices with a highly complex flow of information for utilities deploying advanced smart grid and smart metering networks.


This white paper focuses on the security aspects of protecting the electric grid, including providing end-to-end security and meeting industry standards. It also shows how IBM hardware, software and services can help you meet security regulations for the utility industry.



Retail


Solution Sheet


This solutions brief describes how Integrated Service Management helps retailers solve many challenges when they gain visibility, control and automation of their operations and infrastructure.


Security for retail assets, transactions and networks, compliance with industry and government requirements


Solution Brief discussing how IBM Maximo for Transportation can help manage asset reliability and availability and achieve asset optimization for transportation assets.


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