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Service Management Experts

Noah Kuttler

Integrated Service Management Expert

Noah Kuttler is a marketing lead for Integrated Service Management at IBM and works to evangelize its benefits to customers worldwide. Prior to joining the Integrated Service Management team, Noah was a launch manager for the Tivoli organization as well as worked in a number of IBM cross brand programs including Governance, Risk & Compliance, Small & Medium Business as well as Deep Computing

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Ivor Macfarlane

Integrated Service Management Expert

Ivor Macfarlane is an IT Service Management Consultant and Trainer at IBM. Ivor has been involved with IT Service Management Best Practice since 1989, and is an author and major contributor to ITSM-related books and relevant publications.

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David Ojavo

Integrated Service Management Expert

David Ojalvo is a marketing lead for Integrated Service Management at IBM. His responsibilities include managing the content on the Smarter Products & Services and Integrated Service Management web sites. Prior to joining the Integrated Services Management team, David was a demand programs lead within IBM Global Financing, and a marcomms project lead for the IBM PC Division and Lenovo.

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Contact IBM. Email IBM or Call us at: 877-426-3774. Priority Code: 109HJ03W. Contact an ISM&S specialist.

Service Management Connect. Technical communities for integrated Management professionals. View All ISM Communities.

Integrated Service Management. Improve service, reduce cost and manage risk through Visibility. Control. Automation. Learn more about ISM.
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Forrester Report TEI. Total economic impact study of Tivoli Provisioning Manager.

This study features a detailed business case illustrating the financial impact of a global manufacturing and financial services organization's experience in implementing TPM.

Integrated Management for Banking - Demo. Helping banks deliver secured & innovative financial services.

Learn how Integrated Service Management for Banking is helping transform business models and deliver innovative new financial services through improved Visibility. Control. Automation.™

IBM Service Management Simulator. The fun way to learn about Service Management & ITIL.

The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization.