Communication Service Providers manage, maintain and improve the availability, performance and quality of their revenue-generating networks

Highly scalable and rapidly deployable, Tivoli Netcool network management software delivers end-to-end integrated network management, problem isolation, automation and analytics to help Communication Service Providers (CSPs), Enterprise Customers, Managed Service Providers (MSPs) and SMBs improve flexibility and adaptability of business models, respond to new technologies, reduce operating expenditures and increase customer satisfaction.



Analyst Report

Case Studies

Demos
Tools

White Papers


Analyst Report

Address IT costs and streamline operations with IBM service request and asset management solutions. IBM Service

Last updated: 21 June 2011

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Case Studies

Swisscom Mobile

Last updated: 21 June 2011

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Demos

IBM Tivoli Service Request Manager for Service Providers

Last updated: 21 June 2011

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Tools

IDC ROI Calculator for IBM Tivoli Netcool

Last updated: 21 June 2011

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White Papers

Integrated Service Management: Driving growth for managed ICT service providers

Last updated: 21 June 2011

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IBM Service Management for communication service providers

Last updated: 21 June 2011

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Communications Service Providers Operations and Storage Management Production, Delivery and Facilities Management Security Management Contact IBM. Email IBM or Call us at: 877-426-3774. Priority Code: 109HJ03W. Contact an ISM&S specialist.

Service Management Connect. Technical communities for integrated Management professionals. View All ISM Communities.

Integrated Service Management. Improve service, reduce cost and manage risk through Visibility. Control. Automation. Learn more about ISM.

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Forrester Report TEI. Total economic impact study of Tivoli Provisioning Manager.

This study features a detailed business case illustrating the financial impact of a global manufacturing and financial services organization's experience in implementing TPM.

Integrated Management for Banking - Demo. Helping banks deliver secured & innovative financial services.

Learn how Integrated Service Management for Banking is helping transform business models and deliver innovative new financial services through improved Visibility. Control. Automation.™

IBM Service Management Simulator. The fun way to learn about Service Management & ITIL.

The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization.