The ability to quickly transform a business requirement into a business service is fundamental to the success of today's organizations. This track focuses on how IBM Tivoli can help create an effective approach to managing service requests, incidents, change and configuration, and provisioning with an integrated set of IT service management solutions.

If you're in operations, you understand the pressure to ensure high service availability and performance. This track will illustrate how IBM solutions provide the visibility and control required to manage critical business services in dynamic conditions in ways that are cost-effective and seamless to clients. Presentations will emphasize best practices and implementations – highlighting the use of common integrations, such as navigation, workflows, visualization and reporting.

IBM offers an extraordinary range of systems, storage, software and services based on decades of innovation -- all designed to maximize and protect information, a critical business asset. This track will explore how storage management solutions can address this challenge through a wide range of presentations that include best practices, implementation stories and case studies.

Why is now the time for collaborative development and operations? To realize the full competitive and economic benefits from IT investments, technology leaders are implementing bold strategies like collaborative development and operations to both improve the quality, and accelerate the delivery of innovative applications and services. This track details best practices for aligning development and operations, including: collaboration and communication strategy, process integration and automation, ‘pre-release to production’ application performance optimization, and cooperative problem lifecycle management. Attendees leave with critical insights for transforming their business performance by unlocking the hidden value and agility in their axisting organizational and technology investments.

Cloud computing and new delivery models are transforming the client experience and the economics of service delivery. This track will explore how private and public clouds can be securely harnessed – whether you choose to build your own, leverage prepackaged solutions, or have cloud delivered as a service. Sessions will explore how clients can successfully secure, visualize, and ensure the performance of virtualized and hybrid environments.

The Automated Operations Technical Council (AOTC) is the track to join to gain the knowledge you need to protect your business and IT services through end-to-end high availability and automation. For the first time at Pulse, AOTC continues its long-term focus on the IBM Tivoli System Automation family. This highly technical track is ideal for automation technical experts, IT project managers, and IT operations specialists who want to maximize the value of their System Automation portfolio.