What’s new?
IBM is announcing Tivoli Service Automation Manager, a new offering designed to enable a more modern, dynamic data center. It provides the capability to request, deliver, and manage IT services. It is a strategic entry point to IBM's Service Management Center for Cloud Computing – a cross-IBM solution for the operational support systems necessary to help enterprise data centers benefit from cloud computing. Tivoli Service Automation Manager is designed to enable faster IT response and delivery capabilities, and help lower IT operational costs.
What’s significant?
Many IT organizations are struggling to meet the day-to-day challenges placed on them by business operations. Whether it is the growing demand for quick and easy access to IT services, the need to be more responsive to change requests, providing better availability of services, improving the turn-around time for problem resolution, or simply the cost per service, IT is becoming more critical than ever before.
Tivoli Service Automation Manager provides the capability to request, fulfill, and manage complete software stacks for the data center. This comprises the definition, offering, request, and automated provisioning of the stack, including integrated management of the environment. Whether it is a development, test, pre-production or production system, Tivoli Service Automation Manager can help provide these capabilities.
What are the benefits?
Because it helps automate both the deployment and management of computing clouds, Tivoli Service Automation Manager enables IT to respond rapidly to business demands for basic IT services such as computing resources and application middleware service deployments. Tivoli Service Automation Manager will help reduce IT operational costs by automating the processes used to deliver and manage a cloud computing environment. In addition, customers who have provisioning tools and processes in place but need to automate those processes, or organizations seeking to provide self-service provisioning abilities for users, or request driven provisioning, will benefit from Tivoli Service Automation Manager.
Tivoli Service Automation Manager offers
a higher degree of standardization and automation for deployment and management of IT services;
the ability to maintain or improve quality and cost per IT service;
a management stack that is easier to handle and provides for smoother transition from pre-production to production;
the ability to be audit proof and integrated with process governance;
the ability to reduce costly manual interventions;
the ability for IT to reduce the skill requirements needed for deploying and managing IT services;
the capability of deploying IT services faster to meet the increased need and growing number of requests for development, test, pre-production and production systems.
Who is this designed for?
The target for these services can be an operations manager for a single product or process or an IT decision maker – it all depends on the scope and breadth of the implementation.
General Availability Date?
Tivoli Service Automation Manager is available today.