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Service Manager Edition Comparison

IBM SmartCloud Control Desk Delivery Models

Key Features SaaS VM Image On-premise Traditional Install
Reduced Total Cost of Ownership

Yes

Yes

Yes

Quick Time to Value

Yes

Yes

Yes

Reduced Capital Expense and Flexible Term Licensing

Yes

Yes

Yes

On-Premise Software offering

-

Yes

Yes

Hosted on IBM Cloud

Yes

-

-

Ideal for hosting on customer/partner cloud

-

Yes

-

Available with perpetual license terms

-

Yes

Yes

IBM SmartCloud Control Desk Editions

Key Features SmartCloud Control Desk SmartCloud Control Desk - Service Provider Add-on SmartCloud Control Desk - Entry Edition
Complete IT Service Management Solution

Yes

n/a

-

Partial IT Service Management Solution (simple service desk and change)

-

n/a

Yes

Support for Internal Service Providers

Yes


Support for External Service Providers

Yes


Chargeback and customer accounting functionality for services rendered

Yes


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