IBM Tivoli Service Request Manager

Analyst reports:

• IBM named a Leader in The Forrester Wave™: Service Desk Management Tools, Q2 2008 report (575KB)
• ITIL and Service Management: The expanding role of the Service Desk - Gartner and IBM podcast (MP3, 10.1MB)
• IBM Tivoli Fuels Growth for Maximo (281KB)
• Tivoli Unified Process Tool (EMA) (240KB)
• IBM Surges Ahead in the Service Desk Market with Maximo (253KB)
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Case studies:

• Leading manufacturer streamlines problem resolution processes by replacing five products with IBM Tivoli® Service Request Manager (310KB)
• Merkur Group effectively controls IT costs with automated, integrated service management initiative (134KB)
• United Space Alliance counts down to infrastructure efficiency (490KB)
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Data sheet:

• IBM Tivoli Service Request Manager (2.04MB)

Solution sheet:

• Address IT costs and streamline operations with IBM service desk and asset management solutions (818KB)
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White papers:

• Make ITIL actionable with Tivoli software (289KB)
• Converging business and IT infrastructure management for improved organizational performance (715KB)

  IBM enterprise and IT asset management solutions can help clients manage asset classes with converged IT and business infrastructures. These solutions reduce costs and increase productivity and service quality as assets are integrated.