IBM Tivoli Service Request Manager

Analyst reports:

• ITIL and Service Management: The expanding role of the Service Desk - Gartner and IBM podcast (MP3, 10.1MB)
• IBM Tivoli Fuels Growth for Maximo (281KB)
• Tivoli Unified Process Tool (EMA) (240KB)
• Tivoli Service Request Manager Integration Guide

Case studies:

• CDC improves service level agreement levels by 98 percent
• International vehicle manufacturer anticipates $25 million saving in 5 years with IBM
• CPS Color Group improves service for business users with an IBM Tivoli solution from Descom

Data sheet:

• IBM Tivoli Service Request Manager (924KB)

Integrated Service Management Library

• Search the library for accelerators related to this product

Solution sheet:

• Bringing visibility, control and automation to the service desk (136KB)

  Learn how Tivoli Service Request Manager and Tivoli Netcool/OMNIbus integrates incident, problem and service request management into a highly visible, centralized and automated end-to-end resolution management solution to optimize service support.

• Improve IT cost efficiency and automate operations

Training/Education

• Instant Answer Training. (DOC, 315KB)

  Multimedia Library demos. Every Tuesday at 11:00 am EST.

White papers:

• Planning the Transition from Service Silos to Service Management (Ptak/Noel)
• Make ITIL actionable with Tivoli software (289KB)
• Converging business and IT infrastructure management for improved organizational performance (715KB)

  IBM enterprise and IT asset management solutions can help clients manage asset classes with converged IT and business infrastructures. These solutions reduce costs and increase productivity and service quality as assets are integrated.