IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Minimum Hardware and Software Requirements:

IBM® Tivoli Service Request Manager is based on Maximo® an n-Tier architecture, which lets you deploy across one or more tiers (servers). You can run Tivoli Service Request Manager on a single physical server or across multiple servers depending on the number of concurrent users and the hardware.

Tivoli Service Request Manager requires the following minimum hardware and software for client workstations and each tier in a Tivoli Service Request Manager system configuration:

Client Workstation

• Microsoft® Windows® 2000 or Windows® XP

• Internet Explorer® 6.0 browser or Internet Explorer® 7 browser

• Adobe® Reader® 6.0

• 512 MB memory or greater

Administrative Workstation

System Administrator workstation that you will use for installing software, configuring databases, and designing work flows

• Microsoft Windows 2003, Windows XP or Windows Vista

• Internet Explorer 6.0 browser or Internet Explorer 7 browser

• Adobe Reader 6.0

• 2 GB memory or greater

Database server

The server where you install database software to create and maintain our Service Request Manager database.

• DB2 9.1 FP 4 or DB2 v8.2 FP 14

• Oracle 9i v2, Oracle 10g Rel1 or Oracle 10g Rel2

• Microsoft® SQL Server 2005, SP™ 2 Standard or Enterprise version

Application server

Server that you will use to run the core Service Request Manager Java/Web Server components.

Operating System

Windows 2003 Server SP 2, Standard, Enterprise, and Datacenter editions(32 & 64 bit) IBM AIX V5.3 (32-bit and 64-bit) (Technology Level 5300-6 or 7).
Red Hat Enterprise Linux V4 (x86, 32-bit)
Solaris 10/Oracle 10.1&2 -Weblogic 9.2
zLinux SUSE 9 & 10
zLinux Red Hat 4 & 5

The following products can serve as the J2EE application server component of a Service Request Manager deployment.

• IBM WebSphere Network Deployment v6.1 FP 13

• Weblogic 9.2 & Windows 2003 sever on all supported databases

Directory server

The following products can serve as the Directory server component of a Service Request Manager deployment

• IBM IBM Tivoli Directory Server v6.1 FP1

• Microsoft Windows Server 2003 SP2 Active Directory

Reports server

The report server is embedded with the Application Server. Additional disk space is needed for temporary storage of report files. This tempo-rary disk space is estimated at 30 to 50 MB on the Application Server. Please note that this is an approximate value and depends greatly on

• File size of the report output

• How many reports are being concurrently run by users

• How long the report session is kept open

Business intelligence and Reporting Tool (BIRT) version 2.1.2

IBM® Tivoli Service Request Manager is based on Maximo® an n-Tier architecture, which lets you deploy Maximo across one or more tiers (servers). You can run Maximo on a single physical server or across multiple servers depending on the number of concurrent users and the hardware.

Maximo requires the following minimum hardware and software for Maximo for client workstations and each tier in a Maximo system configuration:

Client Workstation

• Microsoft® Windows® 2000 or Windows® XP

• Internet Explorer® 6.0 browser or Internet Explorer® 7 browser

• Adobe® Reader® 6.0

• 512 MB memory or greater

Administrative Workstation

System Administrator workstation that you will use for installing software, configuring databases, and designing work flows

• Microsoft Windows 2000 or Windows XP

• Internet Explorer 6.0 browser or Internet Explorer 7 browser

• Adobe® Reader® 6.0

• 1 GB memory or greater

• The Maximo Workflow Designer requires a Java Runtime Environment (JRE 1.4.2 through JRE 1.5 are currently supported). The Workflow Designer checks for the JRE on the administrative workstation and prompts you to install JRE 1.4.2-b28 if it cannot find it on the workstation.

Application Server

Server that you will use to run the core Maximo Application and Java/Web Server components

• Operating System
  - IBM AIX 5.2 or 5.3
  - HP-UX 11i or HP-UX 11i v2 (PA-RISC processor-based systems)
  - Microsoft Windows 2000 Server or Windows Server 2003
  - Red Hat® Linux® 3 (x86, AMD64, and Intel® EM64T processor-based systems)
  - Sun Solaris 9 or Sun Solaris 10 (SPARC processor-based systems)

• Application Server
  - IBM WebSphere® 6 (provided by IBM Corporation)
  - BEA WebLogic® Server 8 (provided by the customer)

• 2 or 4 processors recommended

• 2 GB Memory per processor

• 1.5 GB or greater disk space for Maximo and the Java/Web Server components

Database Server

Server that contains and manages the Maximo database.
Customer is responsible for database platform software, and is referred to the vendor for hardware requirements.

• Database software
  - IBM DB2® Universal DataBase (UDB) 8.2.7
  - Microsoft® SQL Server 2000 SP4 or Microsoft® SQL Server 2005, Standard or Enterprise Edition
  - Oracle® 9.2.0.6 or Oracle® 10.2.0.2, Standard or Enterprise Edition

Reports Server

Server that contains browser-based reporting software.

• Operating System
  - IBM AIX 5.2 or 5.3
  - ¹ HP-UX 11i (PA-RISC)
  - ² Microsoft Windows 2000 Server or Windows 2003 Server
  - ³ Sun Solaris 9

• 1 GB Memory per processor

• 1 GB free disk space for Actuate® software components

• Actuate iServer Release 8 (provided by IBM Corporation)

¹ HP-UX 11i v2 is not currently supported for the Actuate iServer reports server
² A Windows based Reports Server is required for users running Maximo on a Red Hat Linux Application Server
³ Solaris 10 is not currently supported for the Actuate Report iServer reports server

Page last updated on October 06, 2008.