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Tivoli Service Request Manager

Components

Tivoli Service Request Manager - Service Catalog
The Service Catalog component of Tivoli Service Request Manager allows users to select services directly from a catalog, helping to lower the cost of providing services. Options can range from simple end-user services such as password reset, to more complex services such as provisioning a server or upgrading an application environment. This versatile catalog also reflects the terms of any associated service level agreements (SLAs), rating and billing terms, and contractual agreements.

The Service Catalog component of Tivoli Service Request Manager provides the following tools:

Service Catalog roles are based on the ITUP roles:

   User Role

   Service Administration and Definitions roles

     Service Designer

     Service Delivery Manager

   Operational / Execution roles

     Operation Analyst

     Operation Specialist

Key Value Add elements:

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