Incidents or service requests can be automatically created and closed based on this Tivoli Service Request Manager/OMNIbus integration.
This is an integration between IBM Tivoli Service Request Manager (TSRM) 7.1 and Genesys CTI (Computer Telephony Integration).
Easily integrate with modules in SAP such as the Fin. Accounting, Cost/Mgmt Accounting, Project Systems, Materials Mgmt and HR.
Provides service support and service delivery capabilities for multiple customers in a single deployed instance.