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Tivoli Service Request Manager

Integrated Service Desk and Service Catalog for 'One Touch' IT

Planning the transition from Service Silos to Service Management(Ptak/Noel). Register for white paper.


Automated request fulfillment system through integrated service desk and service catalog

Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog.

White paper

Planning the Transition from Service Silos to Service Management (Ptak/Noel)

Solution sheet

Product framework

Included components

Provides full service desk incident and problem management capabilities with service support and asset management processes

Provides a list of services available in an online catalog

Enables quick connection and sharing with enterprise systems and a complete integration environment

Enables rapid integration with asset inventory and system management tools.

Enables creation and tracking of service level agreements for tickets in service desk and service delivery in service catalog.

Add-on component(s)

Incidents or service requests can be automatically created and closed based on this Tivoli Service Request Manager/OMNIbus integration.

This is an integration between IBM Tivoli Service Request Manager (TSRM) 7.1 and Genesys CTI (Computer Telephony Integration).

Easily integrate with modules in SAP such as the Fin. Accounting, Cost/Mgmt Accounting, Project Systems, Materials Mgmt and HR.

Provides service support and service delivery capabilities for multiple customers in a single deployed instance.

Additional products, services and solutions


Enables customers to efficiently and effectively manage their IT asset lifecycle in order to lower cost and mitigate compliance risk


Supports five service management processes—incident, problem, configuration, change and release management—and the service desk

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