Overview
Tivoli Service Request Manager for Service Providers helps providing service support and service delivery capabilities for multiple customers in a single deployed instance.
IBM Tivoli Service Request Manager for Service Providers helps lower total cost of ownership, increase profitability and customer satisfaction by providing service support and service delivery capabilities for multiple customers in a single deployed instance.
- Reduce TCO by leveraging a single deployed instance to manage multiple customers
- Improve efficiency of service delivery with automatic notification and automatic assignments
- Manage multiple customers in many physical locations and provide unique customer agreements and rules to define entitlement of services and pricing
- Provide detailed and accurate billing with a review and approval cycle
- Based on leading standards-based technology: web-architected platform built on J2EE with advanced business process management, based on SOA, web services and XML
