Overview
Tivoli Service Manager Quick Install offers a comprehensive set of capabilities for implementing problem, incident, change, release and asset management processes.
Has existing Tivoli Service Request Manager, Tivoli Asset Management for IT, and Tivoli CCMDB pre-installed and configured in a virtual machine for rapid deployment. These leverage a common data model and a robust change management database and allow customers to quickly deploy key ITIL processes.
Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog
Automates data, workflows and policies to align IT infrastructure management with business priorities
Enables effective management of the IT asset lifecycle, to lower cost, mitigate license compliance risk, and better align IT with business goals
Helps lower cost of management and compliance by discovering and tracking all deployed resources and their configurations, and matching them against established policies
Improves productivity by giving users direct access to a catalog of automated service requests
Anticipated Results:
Install and configure complete IT Service Management solution in less than one hour
Increased productivity of supported services by 10-25%
Improved success rate for change and release deployments by 10-30%
84% reduction in time taken to inventory physical and software assets
Reduced labor cost of 10-40% to maintain multiple configuration databases
Analyst report
Forrester Total Economic Impact (TEI) of IBM Tivoli Integrated Service Management Solution
Product framework
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A SaaS offering, this provides a comprehensive set of capabilities for implementing problem, incident, change, release and asset management processes. Customers have the flexibility to purchase any of these capabilities through our unique role based user pricing
An on-premise offering, this provides a comprehensive set of capabilities for implementing problem, incident, change, release and asset management processes, leveraging a common data model and a robust change management database. It allows customers to quickly adopt and deploy key ITIL processes.
Designed and priced for the growing mid-sized organization, this offering streamlines your service support operations through ITIL V3.0 aligned focused service desk capabilities.
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