Overview
IBM Service Manager for Smart Business streamlines your service support operations through ITIL V3.0 aligned focused service desk capabilities.
Customers can improve operational efficiency and the delivery of services by enabling a single point of management contact, which automates service requests, incident and problem management.
- Streamline your service support operations through ITIL® V3 aligned service request, incident, problem and change management applications
- Reduce mean time to resolution through built-in knowledge management application and remote diagnostics tooling
- Expanded service management features including a simple, light-weight IT asset discovery tool and improved log access for faster serviceability
- Improve your operational efficiency through role-based start centers, dash boards, key performance indicators (KPI), work management and reporting
- Accelerate time to value by leveraging out of the box best practice contents
- Measure end user satisfaction through built-in survey application
- Reduce service desk ticket volume through web based self help portal for your employees
- Provide end-to-end support to your IT infrastructure by integrating it with Application Manager appliance
- Operating systems supported: Linux
