| Features | Advantages | Benefits |
|---|---|---|
| Monitors and improves the quality of each customer experience through unified view of service quality. | Responds to network issues based on corporate directives such as revenue, profitability, service and customer impact. | Results in more effective customer care and increased customer satisfaction. |
| Monitors and reports on conformance to individual Service Level Agreements (SLAs) with important customers. | Enables network operations to prioritize network issues based on key customers and SLAs. | Provides product differentiation to your enterprise sales team by offering guaranteed service level agreements (SLAs) to attract and retain high-value enterprise customers. |
| Enables the successful, rapid introduction of new services that you can offer with confidence in their service quality. | Identifies high-priority problems quickly and accurately with powerful root-cause and impact analysis. | Increases uptake and continued usage of new, revenue-producing services. |
| Offers comprehensive data collection capabilities and extensive pre-established service models with full KQI/KPI mapping and reporting. | Supports rapid introduciton of service quality management functionality based on pre-built models for popular services. | Lowers costs and reduces time associated with Service Quality and SLA Management deployment. |
Business benefits
IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) management to manage and improve telecommunications service quality. It provides a real-time, end-to-end view of a service to enable Service Providers understand service quality from the customer’s perspective.
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