Tivoli Netcool Service Quality Manager

Overview

Combines service quality management (SQM) and service level agreement (SLA) to manage telecommunications service quality.

It provides a real-time, end-to-end view of a service to enable Service Providers to understand service quality from the customer’s perspective.

Monitors and improves the quality of each customer experience, resulting in more effective customer care and increased customer satisfaction.
Responds to network issues based on corporate directives such as revenue, profitability, service and customer impact.
Provides product differentiation to your enterprise sales team by offering guaranteed service level agreements (SLAs) to attract and retain high-value enterprise customers.
Enables the successful, rapid introduction of new services that you can offer with confidence in their service quality.
Identifies high-priority problems quickly and accurately with powerful root-cause and impact analysis.
Offers comprehensive data collection capabilities and extensive pre-established service models with full KQI/KPI mapping and reporting.