Overview
Service Quality Management software that manages both service quality and the customer experience.
IBM Tivoli Netcool Service Quality Management Center delivers:
- An integrated dashboard-based solution for service availability, service quality, service level agreement, and customer experience management.
- End-to-end Service Quality Management delivered via common visualization and reporting measures, and reports against key metrics to more effectively manage critical services.
- A rich set of extensible, off-the-shelf service-specific solutions for voice, video, and data services, which dramatically reduces total cost of ownership and accelerates time to benefit.
- A View of combined business and technology service indicators to quickly determine impact of events on availability and performance.
- A solution to discover root causes of quality issues throughout the service path, while helping your efforts to maintain aggregate service levels and SLAs.
- A detailed understanding of the individual subscriber experience combined with broader service quality trends.
- Shared service quality and client information across multiple business units.
- Operating systems supported: AIX, Linux, Solaris (Sun microsystems)
Additional products, services and solutions
Products
Predictive analytics for IT & Network Operations Management
