Tivoli Netcool/Impact

Analyst report

• Decision Matrix: Selecting an IT Systems Management Vendor (Datamonitor)

Brochures

• Visibility: See your business services with IBM business service management.
• Improve end-to-end management with IBM consolidated operations management solutions.

Case studies

• KeyBank Implements Its Consolidated Operations Management Vision With IBM Tivoli Solutions (Ptak, Noel)
• ADP leverages IBM Business Service Management solutions to keep corporate payrolls humming (Ptak, Noel)
• Leading Financial Services Firm maximizes service visibility for individual branches with IBM's BSM solutions (Ptak, Noel)
• HUK-Coburg secures system uptime with IBM Tivoli Netcool software
• Aircell leverages IBM Service Management to keep broadband Inflight Internet service soaring
• Leading manufacturer improves manufacturing efficiency and IT productivity by leveraging IBM Tivoli solutions

Data sheet

• IBM Netcool/Impact

White papers

• Six Steps to Assuring Service Availability & Performance
• IBM OSS Service Assurance White paper
• Enhance management for multiprotocol label switching networks with IBM solutions