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IBM Tivoli Netcool/Impact streamlines event and alert management, business service management, and incident and problem management processes, improving time to resolution.
IBM Tivoli Netcool/Impact streamlines event and alert management, business service management, and incident and problem management processes by enabling context-driven correlation, providing real-time access to actionable intelligence, and improving efficiency through automation.
- Automatically collect context from existing tools and data stores and inject it directly into events and incident tickets.
- Dramatically reduce event and incident volumes by suppressing maintenance events, non-service impacting events, and false alarms, and by contextually correlating multiple events into a single actionable event.
- Automatically prioritize or escalate events based on highest downtime cost, SLA commitment, or other criteria.
- Automate tasks in support of ITIL®, eTOM, and other best practice methodologies.
- Access key performance indicators in real time, calculated on any mix of variables.
- Display and launch corrective actions directly from event and incident views.
- Drive runbook automations that automatically correct error, break, or disconnect connections in workflow across tools, roles and processes.
- Streamline notification, escalation and resolution procedures.
- Systematically analyze the business impact of events, incidents and problems, and correlate against business service models.
- Improve decision-making, and staff effectiveness with context-driven Intelligence.
Analyst report
Decision Matrix: Selecting an IT Systems Management Vendor (Datamonitor)
Event correlation and automation are the next logical steps in the evolution of event handling. They are critical to successfully managing today’s ever-changing, fast-paced IT environments which are forced to operate with personnel reductions.
IBM Tivoli Netcool/Impact enables you to automate and customize workflows, analyze service impact, and monitor changes to data in real time. This allows you to view your existing data, event and operational management workflow in the context of your entire infrastructure and correlate it to essential business functions.
IBM Tivoli Netcool/Impact provides additional context that allow customers to understand the business impact of the problem and prioritize corrective action. Use Netcool/Impact to focus on service differentiation and potentially fix deprecated/slow functions that affect revenue-generating services versus focusing on non-critical broken function that can wait to be addressed.
Additional products, services and solutions
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Provides operational and business audiences with the visibility and intelligence needed to effectively manage real-time services.
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Get the most knowledgeable experts on Tivoli technology to accelerate your implementation and mitigate risk.
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Understand how IT resource performance and availability affect the applications, processes and services that power your business.
