Business benefits
| Features | Advantages | Benefits |
|---|---|---|
| Event enrichment with business and service context | Realtime access to data from virtually any source | Reduces mean-time-to-problem-resolution |
| Realtime business activity monitoring | Activity monitoring includes database tables changes, bus messages, SOA events and more | Enables prioritized response based on true business impact |
| Automated service impact analysis | Flexible impact analysis by customer, user, service, process and more. | Automates manual tasks for improved workflow efficiency |
| Advanced problem correlation, notification and actions | Policies are completely customizable based on time, state and other variables. | Delivers actionable intelligence to business and operations staff |
| Advanced data visualization and metric calculation | Consolidated visualization of distributed data and metrics in a web interface | Improves service availability and performance |
A persistent challenge for operations staff today lies in managing data across your organization. While data access is needed to monitor mission-critical business functions and respond to developing problems, the essential information often resides in vast numbers of data stores and database formats. In addition, necessary limitations on user access — across lines of business and silos — can make centralizing data management a challenging undertaking. The costs of reengineering processes and replacing tools can be prohibitive, and out-of-the-box gateways often do not offer the flexibility needed to access all relevant data.
IBM Tivoli Netcool®/Impact™ meets this challenge by providing a common platform for ubiquitous data access that easily circumvents traditional organizational boundaries. Armed with data from virtually any data source, administrators can correlate, calculate, enrich, deliver, notify, escalate, visualize and perform a wide range of automated actions.
The advanced policy-engine provided by Netcool/Impact allows administrators to define exactly what actions should be taken and when. These actions can include adding of business context to IT events, making it easier to perform essential functions such as event prioritization, business impact analysis and measurement of key performance indicators. Further, customizable Web-based views virtualize multiple data sources and provide a single point from which to view distributed data.
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Highlights
Automatically correlate and prioritize event response according to business impact
Maximize productivity by leveraging a common platform for universal access to realtime data, events and changes
Improve time-to-resolution through realtime monitoring and analysis of business events
Protect and leverage existing data stores by virtualizing access to distributed information.
Deliver actionable information in user-specific, Web-based views
Optimize customer experience by effectively tracking business and operational performance indicators
Automate workflow and maximize operator efficiency and productivity
