Overview
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Use and maintain
Streamline event and alert management, and incident and problem management processes
Tivoli® Netcool®/Impact™ streamlines event and alert management, business service management, and incident and problem management processes, improving time to resolution.
- Leverage context-driven correlation to reduce symptomatic events and incident tickets, and prioritize response based on the actual impact to the business.
- Enrich events with business context for improved event handling and faster mean time to resolution.
- Improve visibility into business and operational indicators through real-time monitoring and analysis of business events and activity.
- Access and display intelligence, in real time, from across any mix of tools and data sources in a single, integrated Web view, for faster event, incident and problem resolution.
- Execute automated actions in context, directly from any event, incident, problem or operator view, or drive runbook automations for improved staff productivity and process efficiency.
Analyst report
Decision Matrix: Selecting an IT Systems Management Vendor (Datamonitor)
Additional products, services and solutions
Products
Provides operational and business audiences with the visibility and intelligence needed to effectively manage real-time services.
Services
Get the most knowledgeable experts on Tivoli technology to accelerate your implementation and mitigate risk.
Solutions
Understand how IT resource performance and availability affect the applications, processes and services that power your business.
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877-426-3774
Priority code:
104CBW62