Tivoli Netcool Enterprise VoIP Manager

Simplified, scalable management of VoIP on Cisco and Nortel platforms

Simplify VoIP management and gain real-time visibility to monitor application health, speed troubleshooting and determine capacity, while scaling to meet future requirements.

• Delivers a central point of management for VoIP applications, servers and underlying IT infrastructure, from PBX to gateways, to enable proactive monitoring, troubleshooting and capacity usage
• Offers real-time displays and reporting capabilities to determine the availability and performance of the physical infrastructure, as well as voice application problems, including Music on Hold and Interactive Voice Response applications
• Offers automated alerts based on user-generated thresholds to quickly and accurately identify the root cause, isolate the problems and prioritize recovery efforts to more efficiently respond to network outages or VoIP problems
• Eliminates the need to purchase, install, manage and integrate separate tools on separate servers by providing out-of-the-box support for Nortel CS1K/BCM Call Pilot, Cisco CCM4 and CCM5, and Unity VoIP platforms
• Integrates into and extends the Tivoli network management suite of products designed for converged network management to enhance existing network management applications and best practices for end-to-end, real-time IPT management
• Grows to meet future requirements through a roadmap for voice quality management, as well as a flexible foundation that can scale to support enterprise environments of up to 100,000 IP end points
• Delivers a strong platform for managed server provider offerings with a small initial footprint, quick time to value, integration with the broader Tivoli portfolio and advanced features that include user-definable workflows, custom workspaces and the ability to automate repetitive tasks

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White paper

IBM OSS Service Assurance White paper (85KB)

Included components

Additional component(s)