Business benefits
| Features | Advantages | Benefits |
|---|---|---|
| Billing Functionality | Rich functionality allows for multiple billing methods across managed assets and services. | Gives a service provider visibility into all of the costs of maintaining assets and providing services. Provides transparency for the customer into their usage of those assets and services. |
| Customer Agreements | One repository for data such as a listing of the Services you will provide to your customers; the SLAs to provide them; the prices that will be charged and the ability to monitor the process around delivering these services. | Documentation of the services that will be performed for the customer. Entitlement checks against these agreements allowing you to ensure the Customer is entitled to that service under the requested conditions, and, most importantly, the prices that will be charged for the services provided. |
| Response Plans | Functionality includes the ability to automatically assign the appropriate person or team responsible for handling each request, will select the appropriate job plan or template to accomplish the requested work, will notify the appropriate individuals about the work in process, and will determine the next steps that are needed. | Provides for a smooth and consistent response to any request from customers. Provides visibility for Service Provider mgmt and the customer on the progress of the response. |
| Multi-Customer Operation | Complete segregation of customer data. Provides the ability to run multiple customers on one instance. | Reduced cost for maintenance and upkeep. |
| Interactive, Action Based Workflows | Comprehensive engine allowing you to automate service delivery. | Ensures consistency of service delivery and process management. |
| Versatile Reporting Engine | Report tooling includes canned reports, Key Performance Indicators displayed on a dashboard, Ad Hoc Query functionality and a query wizard allowing users to define and schedule their own reports. | Provides Service Provider management with in depth results on their business. |
The Key Business benefits of the product to the Service Providers include:
Reduced costs via improved efficiency of operations
Increased revenue via accurate pricing
Improved cash flow via -
- Timely and accurate billing
- Customer pre-approval of the billing of completed work
Features & Benefits
Contract Management and Procurement
Built-in Configuration Tools; user-configurable workspace
Role-based KPIs & dashboards
Interactive action-based workflows
Comprehensive Escalation and Notification Management
Asset Repository
Reconciliation of deployed versus authorized assets
Self-service user Requisitioning and Order Approval workflows
160 out of the box, role-based reports
Query wizard for users to define and schedule their own reports
Browser based application
Standard integration capability included
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