Tivoli Foundations Service Manager

Tivoli Foundations Service Manager streamlines your service support operations through ITIL V3.0 aligned focused service desk capabilities.

Customers can improve operational efficiency and the delivery of services by enabling a single point of management contact, which automates service requests, incident and problem management

• Streamline your service support operations through ITIL V3 aligned service request, incident and problem process management applications
• Reduce mean time to resolution through built-in knowledge management application and remote diagnostics tooling
• Improve your operational efficiency through role-based start centers, dash boards, key performance indicators (KPI), work management and reporting
• Accelerate time to value by leveraging out of the box best practice contents
• Measure end user satisfaction through built-in survey application
• Reduce service desk ticket volume through web based self help portal for your employees
• Provide end-to-end support to your IT infrastructure by integrating it with Application Manager appliance
• Eliminate the need for a separate operating system by leveraging the Lotus Foundations Start on your Tivoli Foundations server
• Operating systems supported: Linux

Analyst report

IBM’s Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments

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