With so many different components to be constantly monitored and managed, today’s complex application environments can present a daunting management challenge to IT organizations. With multiple monitoring tools come multiple logins, multiple user interfaces and multiple inconsistent data views. Comparing information on disparate tools to get to a root cause is difficult if not impossible. When a problem arises, it becomes a time-consuming, labor-intensive challenge to find the relevant data. This negatively impacts the mean time to recovery and labor costs.
Integrated application management
IBM offers an integrated solution for monitoring and management across a broad set of heterogeneous applications and application infrastructures. IBM Tivoli® Composite Application Manager for Applications (ITCAM for Applications) provides one tool for monitoring, viewing, analyzing, and managing applications across the enterprise—consolidating critical application data in one easy-to-use interface, the IBM Tivoli Enterprise Portal.
ITCAM for Applications, in one package, enables the monitoring and management of:
A comprehensive set of management capabilities
From physical and virtual operating systems to applications and database servers to messaging and middleware, ITCAM for Applications provides comprehensive monitoring and management capabilities for the most complex application environments. It helps IT operations and administrators maintain high performance and availability levels for composite applications and services.
ITCAM for Applications enables:
Combining a single user interface, single data warehouse and single reporting capability helps reduce the complexity of multiple management products from multiple vendors, improves user productivity and helps operations and administrators interpret and act on monitoring metrics quickly, before application performance is degraded. By providing a consolidated set of tools, ITCAM for Applications can help IT organizations optimize service levels and contain costs on critical application resources across the enterprise.
Improve productivity and MTTR with a single, integrated systems management infrastructure
Visualization with IBM Tivoli Enterprise Portal (TEP)
IBM Tivoli Enterprise Portal provides a central location to view and act on information provided by ITCAM for Applications’ system monitors. It consolidates resource information with performance information into a single console across a heterogeneous enterprise. This consolidated view can significantly reduce the time it takes to navigate, isolate, diagnose and fix a problem. By centralizing real-time and historical information into a central console, new incidents can be viewed in the context of the last 24 hours, week or month to isolate a problem or situation that is causing business outages on a reoccurring basis.
Control with IBM Tivoli Data Warehouse (TDW)
IBM Tivoli Data Warehouse is the backbone repository and central data store for all historical systems management data. It provides IT operations management with relevant IT data to make effective business decisions. Tivoli Data Warehouse provides the foundation for reports and applications that can analyze historical data and identify trends to predict business needs, to support line of business planning or to perform other valuable predictive management tasks. Centralized and consolidated historical data is crucial in improving mean time to recovery. When intermittent problems surface that are hard to isolate, browsing back through consolidated historical data can visualize a problem at a particular time on a particular part of the infrastructure. It doesn’t matter if that infrastructure was a particular operating system, virtual server, application server, database, application, home-grown application or other component monitored by ITCAM for Applications.
Visualization and control with IBM Tivoli Common Reporting (TCR)
Making decisions about server utilization, allocating critical and scarce resources between virtual environments or even isolating the source of a problem in a business service can be hard when the information is locked away in relational databases, tables or manually maintained spreadsheets. This is critical functionality that shouldn’t be in an “add on” or “separately chargeable” package. With IBM Tivoli Common Reporting (TCR), information for management decisions is quickly available, visualized and formatted to identify critical information such as peak hours of usage. The server utilization can be quickly visualized by week, day of the week, hour of the day or even a string of hours over a given week. This kind of information once visualized makes management decisions more accurate, timely and provides supporting documentation for those decisions.
Moving to incident avoidance
The goal for most Systems Management products is to improve the mean-time-to-recover—once the server has failed. The goal is to ensure that the operations team can restore service as quickly as possible. IBM Tivoli Monitoring (ITM) provides some unique tools in this area such as incident historical navigation to improve the mean-timeto-recovery. ITM also incorporates new technology to assist with incident avoidance. Through dynamic thresholding and performance analytics, customers may get the equivalent of an “early warning system” that may allow them to start working an incident before it impacts the end-user community, business application or business service.
ITCAM for Applications in action
The following real-world example shows how you might use ITCAM for Applications to identify and resolve an application problem.
The pricing model helps reduce shelfware and compliance concerns
With today’s economy, there is concern with maximizing return on investment, eliminating unused software and easier compliance. ITCAM for Applications provides an ability to choose exactly the agents for the environments you want to manage in your server environment. Choose from the following agents and if at a future date you repurpose a server, just exchange for an equivalent number of agents. For instance, if a Domino server is repurposed to be an SAP server, simply stop using the Domino monitoring agent and start using the SAP monitoring agent. This packaging and pricing has several advantages:
Operating system monitoring
ITCAM for Applications provides market leading support for the latest heterogeneous operating systems in the market place. It consolidates support for heterogeneous operating system environments helping reduce administrative and operating system support costs. ITCAM for Applications’ agentless and agent-driven support blend the best business results of both technologies. It balances the cost containment characteristics of agent-less technology with the mission-critical availability characteristics of agent technology. Deploy the appropriate technology that makes the most business sense.
Finally, IBM Tivoli Agent Builder, with its easy to use graphical user interface and usage of open monitoring standards, enables fast development of custom monitors for homegrown applications, protects against unforeseen future monitoring requirements and provides a degree of vendor independence. It can make the IT department or business partner a provider of fast, one-of-a-kind monitoring solutions tailored to their customer’s unique internal requirements.
Virtual server monitoring
There is no such thing as a “virtual performance” problem. Just very real performance problems. As servers are consolidated to ever more powerful physical servers with ever expanding virtual environments, monitoring, correlating and identifying the root cause of performance slowdowns and outages becomes an ever greater concern. In the past with a one-to-one relationship between server and application, isolating a problem was as easy as locating the physical server. Today, tens to hundreds of applications may be running on a single physical server, new tools are needed to monitor these environments and provide historical information and trends, balance memory, isolate individual virtual machine problems and identify a root cause. ITCAM for Applications provides centralized monitoring and management of both physical and virtual server environments. Virtual server environments such as VMware, AIX’s Logical Partitions (LPAR), Dynamic Logical Partitions (DLPAR) and Workload Partitions (WPAR), SUN Solaris’ Zones, and virtual storage environments such as NetApp are supported. In addition, Citrix virtual client support is also provided. (Microsoft Windows Hyper-V technology is supported in ITCAM for Microsoft Applications.)
ITCAM for Applications provides intelligent monitoring and management of database servers. You can gain visibility into database availability and performance—including database component details, failed SQL statements, application locks, table space availability and SQL text performance. Out-ofthe- box views show key metrics unique to each application, including buffer hits, connections used, thread activity, deadlocks and contention. Out-of-the-box best practice monitoring thresholds are included for I/O errors, free space warnings, cache thresholds, lock warnings, wait times, SQL statement failed percentage and more. Automated actions for resolving common database problems are provided including stop, start, rebind, reorg or any other custom database administration command. ITCAM for Applications provides support for IBM DB2, Oracle, and Sybase (Microsoft SQL Server is supported in ITCAM for Microsoft Applications).
Web resources monitoring
ITCAM for Applications provides the health status of critical web resources including WebSphere and J2EE™ Application servers and web servers. A single monitoring agent can monitor multiple web servers. Metrics monitored include request analysis, pool analysis, garbage collection and allocation failure analysis, EJB containers, database connection pools, J2E connection pools, thread pools, cache analysis, and web application analysis. Metrics are summarized in server health summary views and application health summary views giving operators and administrators the ability to see, at a glance, where a problem is located. ITCAM for Applications monitors web application servers including WebSphere Application Server, WebSphere ESB, WebSphere Portal Server, WebSphere Process Server, Lotus Workplace Server, J2SE™ Applications, WebLogic, Oracle, SAP NetWeaver, Tomcat, JBOSS and Web Server Platforms including Apache.
IBM WebSphere MQ and IBM WebSphere Message Broker monitoring
ITCAM for Applications provides comprehensive monitoring and management of IBM WebSphere MQ and IBM WebSphere Message Broker. It decreases WebSphere MQ and WebSphere Message Broker downtime by identifying common problems and automating corrective actions, auto-discovery and immediate monitoring of complex environments, drill-down to locate a problem, identify root cause and resolve bottlenecks or outages. It provides capabilities to proactively prevent problems by correctly configuring and deploying WebSphere MQ infrastructure, detection and repair of problems as they happen, or alerting to an imminent concern. ITCAM for Applications provides key WebSphere MQ and WebSphere Message Broker metrics for real-time and historical data analysis. Real-time metrics such as Current Message Rates, Current Average Message Time and Sub-flow Statistics can help IT operations and administrators identify problems more quickly. You can define, verify and schedule automatic deployments of WebSphere MQ configurations across the IT infrastructure, then enable automated corrective actions in accordance with industry best practices for more improved service level management. ITCAM for Applications also includes monitoring for WebSphere MQ File Transfer Edition. It provides real-time status of the File Transfer Edition agents and file transfers.
IBM Lotus Notes and Lotus Sametime monitoring
ITCAM for Applications provides monitoring and management of IBM Lotus Notes and Lotus Sametime. This functionality can be deployed agent-based or agentless, it leverages best-practice models that focus on performance monitoring of key Lotus Notes components including servers, mail routing, replication, calendar, database, and clusters. Deeper Domino administrative capabilities are available with IntelliWatch®. (Microsoft Exchange Server is supported in ITCAM for Microsoft Applications.) For Lotus Sametime, it provides performance monitoring information for Sametime components and service availability.
ERP applications monitoring
ITCAM for Applications provides proactive monitoring and management of your enterprise resource planning (ERP) applications, including SAP, Siebel and PeopleSoft. IBM Tivoli integrates these application environments into an overall systems management strategy to help reduce the mean-time-to-recovery and assist in incident avoidance. Rather than attempting to replace or compete with the native subject matter expert (SME) tools, IBM Tivoli integrates these “application islands” with all their dependent resources such as databases, operating systems, middleware, network and storage devices. It does not replace, but rather enhances and integrates these existing ERP systems management tools into the overall Tivoli systems management portfolio.
The ITM—ITCAM Solution Family easily extends ITCAM for Applications to monitor and manage an extensive end-to-end application and application infrastructure environment from a single enterprise portal, with a single data warehouse and visualized with a single, common report capability.
For more information
To learn more about IBM Tivoli Composite Application Manager for Applications, contact your IBM representative or IBM Business Partner, or visit ibm.com/tivoli/products/composite-application-mgrapplications
Additionally, IBM Global Financing can tailor financing solutions to your specific IT needs. For more information on great rates, flexible payment plans and loans, and asset buyback and disposal, visit: ibm.com/financing
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