| Features | Advantages | Benefits |
|---|---|---|
| Role-based Views | Offers flexible and customizable visualization | dapts to both the unique service or process and the end user’s perspective across executive, line-of-business manager, operations staff and customer audiences |
| Balanced Scorecards | Automatically keeps track of relational impact, making necessary updates in real-time to assure that scorecards remain balanced | Draws on event and service activity information throughout the business to generate a “balanced scorecard” that includes the KPIs of service health and business and operational performance. |
| Real-time Key Performance Indicators | Collects traditional events, as well business and operational data from virtually any source | Calculates real-time business and operational metrics for more effective decision making |
| Service Impact Analysis | Automatically determines service status, based on an understanding of service dependencies and behaviors that fit your business model | Rapidly pinpoints the actual impact of problems on overall service availability, performance, integrity, and business activity |
| Real-time Event Access | Collects event data and business transactional information wherever they reside, from virtually any event source | Extends beyond products that only integrate with same-vendor event management products or a subset of third-party monitoring or event tools |
| Root cause analysis | Automatically identifies the specific cause of service problems across operational silos and dependencies | Faster cross-domain problem resolution |
| Dynamic Federated Information Model | Provides a flexible and standard way to map dependency information into a common data model | Representative of objects needed for service modeling, actively collecting dependency information from distributed and host-based data sources in real time |
| Service Component Repository (SCR) | Catalog of service objects | Provides an abstraction layer between external discovery/relationship data and the actual objects used within a service definition |
| Real-time SLA Tracking | Real time tracking across transactions, applications, systems, networks, services, processes and more | Enables administrators to define and track compliance with service levels in real time |
| System Z Management | Provides visibility and intelligence on the health of System z | Supports and extends the value of your existing investment in IBM z/OS as well as leveraging investments in System z discovery and monitoring products |
Business benefits
IBM Tivoli Business Service Manager - Provides operational and business audiences with the service visibility and intelligence needed to effectively manage real-time service health, and business activity including, automated service modeling, service impact analysis, root cause analysis, and tracking of key performance indicators and SLAs in targeted dashboards.
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