Features, advantages and benefits
| Features | Advantages | Benefits |
|---|---|---|
| Dynamically visualize key performance indicators (KPIs) in real-time |
Real-time service level tracking Custom service visualization that integrates business and operational key performance indicators (KPIs), service status, health, consolidated events, and other real-time business service intelligence in targeted, audience-specific dashboards |
Significant improvement in meantime to repair (MTTR) and accountability |
| Real-time Service Level Tracking | Leverage not only availability, performance, and integrity information, but also business activity to determine true service health and business impact | Protect return on investment (ROI) for lines of businesses and business units |
| Multi-customer role based dashboards with single product instance | Single effective interface for service visibility and intelligence for both business and operational audience | Reduced burden on technical support |
| Create service models using KPI status representing the business and the business impacts. | Open and flexible approach to building service models that collects and analyses real-time data from virtually any IBM or third-party tool or data source | Reduction in unscheduled downtime |
Business benefits
IBM Tivoli Business Service Manager - Provides operational and business audiences with the service visibility and intelligence needed to effectively manage real-time service health, and business activity including, automated service modeling, service impact analysis, root cause analysis, and tracking of key performance indicators and SLAs in targeted dashboards.
