Tivoli Business Service Manager

Maximize performance with real-time service visibility and intelligence

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Maximize performance with real-time service visibility and intelligence

IBM Tivoli® Business Service Manager provides enterprise, public sector and service provider organizations with advanced service and process visibility in targeted, real-time dashboards.

Improve service visibility for operations and business audiences with customizable dashboards that include real-time service scorecards, tracking of key performance indicators and service level agreements, and drag-and-drop screen layouts
Control costs by integrating with and leveraging information from Tivoli® and third-party management systems, including discovery and monitoring tools, change and configuration management databases, service desks and more
Compare multiple KPIs or services across two different periods of time using “Time Window Analyzer”; plot multiple key performance indicators, such as response time verses numbers to product processed, on multiple line graphs over a period of time
Dynamically generate “Balanced Scorecard” that includes the KPIs of service health and business and operational performance, drawing on event and service activity information throughout the business
Accelerate problem resolution with automated service impact and root-cause analysis, a real-time service model and integrated access to service support and delivery systems
Leverage integrated visualization, navigation and security via the flexible architecture of Tivoli software, as well as consolidated historical reporting across Tivoli and third-party data via a common data model and open reporting architecture
Integrate status and dependency information from your System z® environments and tools for comprehensive z/OS® visibility in the context of your business services