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IBM Tivoli Business Service Manager allows business and operations teams to manage the complex relationships between services and the supporting technology infrastructure
Provides real-time service visibility and health indicators, business context and impact to support response prioritization. This closely aligns Lines of Business and IT Operations teams allowing collaborative and holistic management of services and dynamic infrastructures such as cloud.
- Multiple KPI historical time analysis and tracking
- Dynamic visualization of key performance indicators (KPIs) in real-time
- Real-time service status calculated against business indicators, not just underlying IT availability and performance
- Patented, non-intrusive real-time data access layer to leverage existing sources of asset data
- Real-time Service Level Tracking
- Out-of-box business service reporting and charting
- Granular user and role permissions to control views and filter
- Multi-customer role based dashboards with single product instance
- Extensive operating system platform support
- Tight integration with a large host of IBM Tivoli's products and many third-party data sources using patented technology
- Direct support to Autonomic Computing by providing real-time insight into the availability, performance, and integrity of e-business infrastructure, as well as the critical business services and processes that facilitate day-to-day business operations.
- Efficiently works across platforms such as Microsoft, Distributed and Mainframe
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Tivoli Netcool/Impact
IBM Tivoli Business Service Manager supports integrated Visibility, Control & Automation that lines of businesses and IT operations need to help improve efficiency, reduce costs & assure services.
Business dashboards provide real-time balanced scorecards and KPIs lines of business need to make informed decisions and effectively manage profit and loss, including vital indicators such as revenue, transaction, customer, bottlenecks, and call volume.
Operational dashboards provide visibility into real-time service health and integrity, service dependencies and KPIs needed to deliver against service & operational objectives, including SLA tracking, impact & root-cause analysis, event views, business activity and process workflow metrics.
Tivoli Business Service Management is a core component of Tivoli’s cloud management offering. From virtualization to cloud-ready, every stage of cloud adoption requires service management to realize the full benefits of your cloud strategy and to optimize return on investment. Protect your cloud investment with IBM Tivoli Business Service Manager
Additional products, services and solutions
Products
IBM® Tivoli® Netcool®/Impact automatically correlates and prioritizes event response according to business impact.
Services
Helps clients synchronize IT and business performance by designing and implementing online.
Solutions
Help you understand how the performance and availability of IT resources affect the applications, processes, and services.
