Overview
Maximize performance with real-time service visibility and intelligence

Tivoli® Business Service Manager for z/OS® provides enterprise, public sector and service provider organizations with advanced service and process visibility in targeted, real-time dashboards to manage System z.
- Improve service visibility for operations and business audiences with customizable dashboards that include real-time service scorecards, tracking of key performance indicators and service level agreements, and drag-and-drop screen layouts
- Automatically collect state and status events directly from z/OS systems and subsystems, including CICS, IMS, DB2, as well as third party products
- Automatically discover and map z/OS systems and subsystems for improved visibility into z/OS service dependencies
- Centrally manage business services, spanning distributed and mainframe environments from Linux on z platform
- Control costs by integrating with and leveraging information from Tivoli and third-party management systems, including discovery and monitoring tools, change and configuration management databases, service desks and more
- Accelerate problem resolution with automated service impact and root-cause analysis, a real-time service model and integrated access to service support and delivery systems
- Leverage integrated visualization, navigation and security via the flexible architecture of Tivoli software, as well as consolidated historical reporting across Tivoli and third-party data via a common data model and open reporting architecture
Case study
Additional products, services and solutions
Products
Gain visibility for IT Service Management by discovering application dependencies and configurations
Solutions
Business Service Management: Assuring operational success through improved servicevisibility

