IBM Tivoli Availability Process Manager

Business benefits

*Features, advantages and benefits*
Features	Advantages	Benefits
Combining resource dependency information from the CCMDB and status information from operational management products to help identify the source, or sources of problems or service disruptions. By integrating with IBM Tivoli Business Systems Manager and IBM Tivoli Composite Application Manager for Response Time Tracking, it enables IT staff to quickly determine the business impact of the incident and prioritize accordingly	Greatly reduced service outage impact, improved incident quality and streamlined process implementations for availability, event, incident and problem management	Improve the efficiency and effectiveness of incident and problem management
Obtaining recent changes from the CCMDB and providing a launch-in-context capability to the Tivoli Enterprise Portal	Enables an IT organization to efficiently manage a greater volume of issues, without taxing or increasing resources	Better manage IT environments while maximizing IT fixed-cost efficiencies
Prioritization of incidents and problems with the Component Failure Impact Assessment activity which is able to evaluate the most business-critical components	Prioritize issues based on their business impact for the people who need it most: service desk analysts and subject matter experts who can classify and prioritize incidents and problems according to their business impact	Help increase availability of critical business services
The Assess SLA/OLA task	In order to help avoid potential penalties and violations, Tivoli Availability Process Manager provides a comprehensive view of SLAs and Operating Level Agreements (OLAs) when a service disruption occurs	Evaluate the impact of service disruptions to Service and Operating Level Agreements
The Component Failure Impact Assessment activity	Helps focus on speedy incident and problem resolution as well as avoid wasted IT resources on non-business-critical occurrences	Minimize time to resolution by involving the right experts at the right time

Tivoli® Availability Process Manager provides visibility into IT components, applications and their business impact. It provides IT organizations with the necessary tools to effectively diagnose and prioritize incidents and problems that impact mission-critical business services.

Tivoli Availability Process Manager is part of the IBM IT Service Management solution which enables enterprises to integrate and automate services, operations and processes across the complete IT management value chain — people, processes, information and technology — all while utilizing their existing IT infrastructure. Based on a service oriented architecture (SOA) and best practices, IBM IT Service Management enables IT organizations to view their infrastructure holistically, manage it as a business and gain real business results. In conjunction with the IBM Tivoli Change and Configuration Management Database, the innovative Tivoli Availability Process Manager drives responsiveness and flexibility by automating IT management processes within silos and coordinating processes across silos. It integrates with an organization’s existing products and processes to implement predefined, customizable activities that enable businesses to optimize customer service and facilitate rapid response to change and new opportunities.

Product Integration Summary

The following operational management and monitoring products integrate with Tivoli Availability Process Manager to maximize the level of detail that is visible through the Tivoli Enterprise Portal.