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The traditional service quality management (SQM) concept of monitoring from a network perspective has given way to the more evolved wireless user quality (WUQ) strategy. Most carriers already comfortable with SQM will learn that WUQ is the next level in management, extending service management and monitoring to the user experience -- monitoring in real-time the actual customer experience --, not just within the core, to the 'edge' or across the network, but down to the actual user and handset.
Imagine being able - in real-time - to monitor voice, data and video quality at the consumer level; and if an issue where to arise, being able to identify and resolve issues before tens of millions of consumers are affected. Operations, marketing and customer care literally has 'a window into the customer experience.| Netcool for Wireless User Quality Demo | | | | Download the transcript | |
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The demo files are generally very large, and require a high-speed connection to work properly. If you are concerned about your connection speed, we recommend that you download the files and run them locally. The demos and their scripts require certain plug-ins, which are available for free download from the links below. |
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