IBM Service Management - Systems Integrators

Systems integrators know all about pressure. They must put together complex solutions that integrate heterogeneous products from a wide range of vendors … and do it fast. Plus, their solutions must meet stringent customer requirements for performance and availability, and be scalable as well.

IBM Service Management helps systems integrators successfully complete these ultra-challenging assignments by offering the industry's most comprehensive portfolio of integrated, automated products. Plus, these products are scalable and based on open standards, for smoother integration with other vendor products.

The IBM Service Management Approach

For systems integrators, IBM Service Management solutions:

• Increases and accelerates ROI through enhanced process automation and integrationSupports the successful implementation of best practices, such as ITIL and eTOM.
• Supports the successful implementation of best practices, such as ITIL and eTOM.
• Enables both proactive and reactive management of heterogeneous IT infrastructures for better performance against SLAs
• Provides extensive automation capabilities for cost control and quick response to changing customer demands
• Improves the value of existing IBM software investments through product and process integration

IBM Service Management solutions enable systems integrators to deliver effective, efficient and resilient solutions to your customers, with proven capabilities to expand and enhance them as requirements change. Plus, you can rely on IBM's deep technical expertise, as well as mentoring and sales enablement assistance, to ensure the satisfaction of your customers.

Key Products and Services

IBM Tivoli Change and Configuration Management Database integrates IT data, process workflows and policies

IBM Tivoli Process Managers ensures consistent execution of key IT processes

IBM Tivoli Unified Process (ITUP) tool and ITUP Composer provide detailed documentation of IT Service Management processes based on industry best practices, enabling users to significantly improve their organization's efficiency and effectiveness

• ITUP Composer

IBM Tivoli's Open Process Automation Library speeds time to value with hundreds of predefined, technically validated product extensions available online

Learn how IBM has expanded its Service Management solutions through recent acquisitions

• Isogon
• Micromuse
• CIMS Lab

Customer stories