IBM Service Management

In many businesses, there are barriers between the application development and IT operations organizations that prevent the timely, cost-effective delivery of resilient software that supports company goals and strategy.

These include:

• Differing technologies
• Differing or conflicting processes
• A communications gap between the two organizations
• Duplicated technologies and inconsistent approaches that raise costs
• Lack of understanding of the application architecture and dependencies between infrastructure components

The result? Inefficient application delivery and development cycles that cripple business productivity, results and growth.

The IBM Service Management Approach

IBM Service Management solutions and services break down the barriers between application development and IT operations. They help these organizations work together to ensure applications are available and performing in line with service level agreements and to quickly resolve errors in applications while they're being developed, not after deployment.

For application developers and ISVs, IBM Service Management solutions:

• Promote teamwork between the applications development and IT operations organizations by following to IT Lifecycle Management guidelines
• Help deliver applications on time and within budget by building management capabilities into business applications while they're being developed
• Leverage open standards and implement best practices to develop applications that align IT services with business priorities
• Increase productivity through improved capabilities to stress-test applications and quickly diagnose design problems before going into production
• Improve coordination of SOA-based and SOA-targeted development through better governance (oversight and accountability)
• Employ self-managing technologies to help ISVs integrate seamlessly with IBM Service Management solutions, or to enable their own solutions

IBM Service Management solutions and services enable you to break down the barriers between application developers and IT operations, so you can build and deliver secure, resilient, business-critical applications on time and within budget targets. To help you along the way, you can depend on deep technical expertise and consulting services from IBM and our Business Partners.

Key Products and Services

• Build to Manage Toolkits speed deployment of your critical applications
• IBM Tivoli Process Managers ensure consistent execution of key IT processes
• IBM Tivoli Change and Configuration Management Database integrates IT data, process workflows and policies
• Open Process Automation Library (OPAL) lets you share IT Service management best practices and new capabilities online Speed up your time to value by accessing hundreds of predefined, technically validated product extensions online at the Open Process Automation Library

Customer stories