IBM Service Management for Service Managemen

Practical Strategies for Aligning Business, Development and Operations Organizations
Does anyone know the true value of IT? Join author, researcher and IT luminary Neil Ward Dutton in a provocative exploration of the service management discipline: its current state of the practice, future strategic direction, and practical steps you can take to accelerate your own journey to service management excellence.

ITIL v3 and the Evolution of Service Management
IT organizations need an approach to service management that can leverage ITIL v3, CoBIT and ISO while maintaining their focus on business value. In this webcast, Dr. Adrian Bowles of CoSource.net, Dawn Allison of BAE Systems and Michael Shallcross of IBM Global Technology Services will provide insights into each framework; a customer perspective on their approach to leveraging ITIL; and IBM’s approach to service management, including its role in driving the convergence of these frameworks.

Controlling Change Disruption in the Service Cycle
Customers are faced with an increasing number of change requests that have to be implemented quickly, without causing disruptions. Join Julie Craig of Enterprise Management Associates, Julie Roberson of IBM Rational Software, and Chip Mason and Holly Tallon of IBM Tivoli as they discuss key considerations for controlling change disruption in the service lifecycle, such as integrated change management processes and solutions.