IBM Service Management – Process Management

The IBM Service Management Platform serves as the foundation for automation by delivering visibility to information & service context and helps bridge silos and reduce friction with a collaborative team-based software deliver platform.

The IBM Service Management Platform is an open, standards-based platform for data, workflow and policy integration across IT management processes. It was designed from the ground up and built on the industry's leading middleware to provide scalable and flexible process management. This solution includes the industry's leading application discovery and mapping solution, and the workflow engine is based on WebSphere® technology to provide automated process execution, real-time task configuration and parallel execution, and real-time monitoring and reporting.

To help align business goals, best practices and projects for improved productivity and predictability, the IBM Service Management platform delivers comprehensive project and portfolio management. Project and portfolio managers need to prioritize investments across projects and to accurately scope, estimate, schedule and manage resources. IBM delivers comprehensive process and portfolio management capabilities with tools to manage the IT project portfolio lifecycle, reusable processes with the templates and guidance you need to manage project work, application lifecycle management solutions to bridge development and operations, and the proven expertise in facilitating the organizational transformation that is essential to aligning IT with business objectives.

Process composition is a key component within the IBM Service Management platform – by delivering a flexible process platform containing processes and tools for use in multiple business and IT dimensions and throughout the service management lifecycle.

• Helps you deliver and manage customized and consistent sets of processes, methods and guidance to enable organizational and individual work areas
• Represents a quantum leap forward in providing IBM process solutions for software development, initiative management, IT operations, and control practices
• Provides the capability to easily mix and match IBM process content withyour own process content and create custom configurations to enable specific configure organizations, teams and workgroups
• Consists of an Eclipse-based method authoring and publishing tool with multiple process content libraries, including RUP, RUP plug-ins, SUMMIT ascendant methods, and a rich library of over 20 process plug-ins Software delivery capabilities within the IBM Service Management platform include:

In addition to theses capabilities, the Service Management platform also contains additional capabilities around software delivery and service delivery and support. Within software delivery, the primary focus is on software change management and build management:

• Software change management: these capabilities help teams execute a controlled process for making changes to software including: automating collaborative development workflows, managing source code and other development assets, and tracking and managing defects and issues
• Build and release management automates the process of building software and releasing software into test and production environments. These capabilities help automate software builds and the provisioning of multiple environments, improve software release tracking and accountability, help reduce compliance management risk and gain end-to-end process visibility

Service Delivery and Support capabilities within the IBM Service Management platform include visualization and analysis as well as support for a change and configuration management database, and change and configuration management:

• As the foundation for automation, the IBM Service Management platform enables you to standardize and share information that integrates people, processes, information and technology for real business results. The IBM Tivoli Change and Configuration Management Database (CCMDB), includes an open, federated CMDB to automate process execution, simplify architectural complexity and help reduce incident and problem management costs.
• To improve visualization, the Tivoli Enterprise Portal delivers consistent in-context views across CxOs, LOB executives & service operations, enables rapid enterprise-wide adoption of processes and helps reduce training costs.