IT Service Management - Entry Points

IBM IT Service Management - Entry Points (ISM) provides the visibility, control and automation needed to help you deliver quality service, respond faster and make better decisions, manage risk and compliance, maximize return on investments, and accelerate business growth.

To help address the top five tactical challenges facing customers, IBM Service Management practitioners worked extensively with customers and key industry analysts to create a series of entry points that, upon completion, minimize time to value and achieve practical business results and benefits.

The IBM IT Service Management entry points are documented projects based on actual customer usage and previous implementation experiences.

The IBM IT Service Management entry points represent the urgency in which they address the high priorities of cost reduction and operational efficiencies in today’s business climate.

The IBM IT Service Management entry points are common customer challenges that cover:

• Discover: understanding infrastructure and business dependencies.
• Monitor: tracking infrastructure health and compliance.
• Protect: ensuring infrastructure is secure and resilient against threats and disaster.
• Industrialize: streamlining workflows and processes for repeatable, scalable and consistent results.
• Integrate: aligning and integrating IT and business objectives for optimal impact.