Event & Performance Management: Establish comprehensive event and performance management.
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This project will be of interest to those with the following pain points and needs
- Have escalating labor costs associated with event management, incident/problem management, and service desk function
- Have too many disparate point management tools, datacenters and/or network operations centers and need to consolidate/integrate
- Are experiencing high event and/or ticket volumes, service quality issues and high mean-time-to-resolution
Key Components of the Project Solution
- Identify operational objectives; assess current monitoring and event management capabilities and requirements across the enterprise.
- Detail what monitors need to be deployed on which systems and describe the events and messages for the event management system.
- Determine scope of implementation services required – provide implementation guides integrating all platforms and data feeds across workflows.
- Deploy event and performance management solution and conduct controlled beta pilot prior to production.
- Integrate with existing tools and processes and conduct appropriate education.
Project Benefits
- Improves staff productivity and facilitates consolidation with a single “pane of glass” across operations.
- Streamlines incident and problem management processes via dramatic reductions in event volumes and associated trouble tickets.
- Improves mean-time-to-resolution through advanced cross-domain correlation and prioritized response according to business impact.
- Improves return on investment (ROI) on monitoring and support tools with hundreds of out-of-the-box integrations.
Project elements
- Products:
- Tivoli Services:
- Tivoli QuickStart Services for Netcool/OMNIbus
- GTS Services:
Download the eKit for additional information on each of the project elements
