Service Management – Entry Points

The Monitor entry point enables you to comprehensively monitor all resources, events, performance, service levels and users, and provide total visibility into the business.

IBM Service Management practitioners have developed the following projects to assist customers:

• Event & Performance Management: Establish comprehensive event and performance management.
• Service Oriented Architecture (SOA) Applications Performance: Manage SOA-based applications.
• Policy & Regulatory Controls Monitoring: Assess areas of non-compliance with security policy and controls.
• User Activity Monitoring / Log Management: Monitor all user activity and system/application logs.
• User Access Rights / User Lifecycle Management: Ensure only authorized users have access to data and services.