IBM Service Management for IT Development Managers

From Chaos to Continuous Improvement: Leveraging RUP Software Delivery Best Practices for CMMI
Whether your organization is just beginning the journey or stabilizing existing efforts, join Carey Schawber, Senior Analyst from Forrester Research, Wipro Technologies and IBM Rational Software for an educational webinar to learn from the experts about software delivery best practices for CMMI and understand the powerful synergies that exist between the IBM Rational Unified Process® and CMMI. You’ll also hear about a ready-made solution that can help you fast track your quality journey by exploiting the synergies.

Project Planning with QSM SLIM Estimate and IBM Rational Portfolio Manager
This webinar will describe a proven estimation methodology and automation to link estimates with project plans. We will demonstrate how project managers can be empowered to generate a realistic and defendable project plan from basic inputs on project size and productivity with the proven QSM SLIM estimation process as implemented in the Rational Unified Process (RUP) with estimation, measurement, and control by QSM plug-in to IBM Rational Method Composer, along with the QSM SLIM-Estimate software estimation tool, now integrated with IBM Rational Portfolio Manager (RPM).

Metrics for Management - with SourceIQ Source Code Portfolio Manager and IBM Rational ClearCase
SourceIQ provides visibility into the current state and predictability of software projects for development managers, project managers, and QA managers. By automatically analyzing the source code in your IBM Rational ClearCase software configuration management (SCM) system, SourceIQ produces a repository of Key Performance Indicators (KPIs) in four critical areas: code quality, code volume and volatility, team contribution, and governance. This Development Intelligence gives you the fact-based metrics you need to manage your project without surprises.
Join the webinar to learn how the product works and see a live demo of the integration.

Practical Strategies for Aligning Business, Development and Operations Organizations
Does anyone know the true value of IT? Join author, researcher and IT luminary Neil Ward Dutton in a provocative exploration of the service management discipline: its current state of the practice, future strategic direction, and practical steps you can take to accelerate your own journey to service management excellence.

ITIL v3 and the Evolution of Service Management
IT organizations need an approach to service management that can leverage ITIL v3, CoBIT and ISO while maintaining their focus on business value. In this webcast, Dr. Adrian Bowles of CoSource.net, Dawn Allison of BAE Systems and Michael Shallcross of IBM Global Technology Services will provide insights into each framework; a customer perspective on their approach to leveraging ITIL; and IBM’s approach to service management, including its role in driving the convergence of these frameworks.

Controlling Change Disruption in the Service Cycle
Customers are faced with an increasing number of change requests that have to be implemented quickly, without causing disruptions. Join Julie Craig of Enterprise Management Associates, Julie Roberson of IBM Rational Software, and Chip Mason and Holly Tallon of IBM Tivoli as they discuss key considerations for controlling change disruption in the service lifecycle, such as integrated change management processes and solutions.