IBM Service Management

IT organizations need to efficiently manage their IT asset lifecycle to both lower cost and to mitigate license and regulatory compliance risk while delivering optimal service to the business. Finance, IT and audit organizations need to know what IT costs and align these costs with business goals.

IBM provides comprehensive IT Asset Management software and services that enable organizations to oversee IT infrastructure components throughout each phase of their lifecycle, manage contracts and licenses, prepare for audits, and collect resource usage to understand IT costs. IT Asset Management has four pillars:

• Asset Lifecycle Management
• Software Asset Management
• Audit Readiness
• IT Financial Management

Asset Lifecycle Management

• Improve visibility and control of all IT assets through their lifecycle.
• Obtain accurate asset data to enable appropriate and timely action across the business.
• IBM product that delivers Asset Lifecycle Management business value: IBM Tivoli Asset Management for IT

Software Asset Management

• Optimize software licenses and reduce likelihood of overbuying as well as fines due to under-licensing.
• Get a grip on: Purchased software contracts, agreements and license entitlements. Deployed distributed and System z software inventory, software usage and associated hardware environment. IBM products that deliver Software Asset Management business value: IBM Tivoli Asset Management for IT, IBM Tivoli Asset Discovery for Distributed, IBM Tivoli Asset Discovery for z/OS

Audit Readiness

• Be prepared for software audits 24x7
• Understand licenses and their relationship to contracts
• Secure accurate information about software inventory and usage in both distributed and mainframe environments IBM products that deliver Software Audit Readiness business value: IBM Tivoli Asset Management for IT, IBM Tivoli Asset Discovery for Distributed, IBM Tivoli Asset Discovery for z/OS

IT Financial Management

• Provide visibility and control over IT operating and capital costs
• Reduce Total Cost of Ownership of IT assets
• Determine usage of shared resources in order to allocate costs and chargeback for consumption of business services. IBM products that deliver IT Financial Management business value: IBM Tivoli Usage and Accounting Manager For System z resource usage data: IBM Tivoli Decision Support for z/OS IBM Tivoli Asset Management for IT

IBM Global Technolgy Services

• Optimize IT asset utilization and reach goals faster with service offerings that include strategy, planning and design; implementation; and on-going management IBM service that delivers IT Asset Management business value: IBM Global Technology Services