Integrated Service Management Planning: Define a business-led governance and management model for service planning
This project will be of interest to those with the following pain points and needs
- Siloed system and service management processes
- Customer dissatisfaction due to poor service quality
- Disconnected IT strategy from business requirements
- Increasingly complex service management requirements
- A need to accommodate industry standards like ISO EEC 2000, COBIT (Control Objectives for Information and related Technology), eTom (enhanced Telecom Operations Map)
Key Components of the Project Solution
- Diagnose current management capabilities against business expectations
- Identify gaps or services that require improvement or opportunities for greater efficiencies and increased client satisfaction
- Define governance and management model for the services and processes
- Establish a roadmap and implementation plan that identifies recommended
Project Benefits
- Improves business operational efficiencies
- Manages and justifies IT as a strategic advantage to the business
- Establishes a collaborative relationship between IT and business leaders
- Increases customer satisfaction by lowering incidents recurring performance problems
Project elements
- GTS Services:
