IBM Service Management Entry Points tab
- Entry Points
- Discover
- Monitor
- Protect
- Industrialize
- Integrate- selected tab,
The Integrate entry point enables you to align IT planning and execution to business users and stakeholders, streamlining the planning process and enabling lifecycle governance.
IBM Service Management practitioners have developed the following projects to assist customers:
- Business Service Management: Manage and report on all IT services from a business perspective
- Service Desk: Implement a service desk with integrated Change and Configuration Management Database (CCMDB).
- Service Deployment & Lifecycle Management: Establish a controlled process for service deployment and lifecycle management.
- Integrated Service Management Planning: Define a business-led governance and management model for service planning