Service Management – Entry Points

The Discover entry point enables you to understand what resources are deployed, how resources are used and by whom, and how resources relate to, and can impact successful business service delivery.

IBM Service Management practitioners have developed the following projects to assist customers:

• Infrastructure Discovery & Mapping: Understand, map, and control all your hardware and software resources and assets, and the services they support.
• Assessing Security Controls Effectiveness: Ensure you have protected all of your assets and services.
• Business Resilience Planning: Protect your business services from failure and configuration errors.